Welcome to OGL’s InfoShare where you can get updates on some of the latest major security threats as well as hints and tips on how to keep your IT infrastructure safe and secure.

Click here to view OGL’s online Service Status portal.

PDF printing issue for users running Windows 10 – 25/10/16

Issue: When users print a document some of the words are stripped out and replaced with a black smudge.
Users Affected: Windows 10 users with the Windows 10 anniversary update who have Adobe Reader DC version installed.
Workaround: Adobe’s recommended fix is to edit the registry; we would strongly recommend only users with an understanding of how this works to make changes. The preferred workaround would be to print the documents as an image as per this link. (Opens in a new window). Adobe is aware of this problem, and working to fix it in a future release. More information can be found by clicking this link. (Opens in a new window).

SalesVision and iOSv10 – 6th October 2016

Apple’s latest Operating System update (iOSv10) is known to cause browser freezes in both the Safari and Chrome Apps. The SalesVision application therefore becomes unresponsive on these platforms only (i.e. iPhones and iPads) whilst continuing to work as expected on Windows and Android devices.

We are currently looking into this problem with Apple and ask that all users refrain from updating their Apple devices to iOS 10 until further notice.

If you have any questions relating to this please do not hesitate to contact our support desk in the usual way.

Be aware of Windows 10 auto upgrades – 24th May 2016

We advise customers to be aware that Microsoft has changed their Windows 10 upgrade notice and it is catching out many Windows 7 and Windows 8 users who do not yet want to upgrade.

Up until now Microsoft has presented Windows 7 / 8 users with a Windows 10 upgrade pop-up offering you the choice to ‘Upgrade Now’ or ‘Upgrade Later’. The only way to skip the upgrade was to close the ‘X’ in the top right corner.

Get Win 10 1

However you should now be aware that if you dismiss the new notification pop-up using the ‘X’ in the top right corner it tells Microsoft that you do WANT to install Windows 10 and the upgrade will begin.#

Get Win 10 2

If you DO NOT want to upgrade to Windows 10 you need to click the new sentence: “Click here to change upgrade schedule or cancel scheduled upgrade”.

Microsoft’s offer of a free Windows 10 upgrade ends on 29th July 2016.

If you are considering upgrading and would like to discuss this please contact the OGL Service Desk or your Account Manager.

LinkedIn Passwords – 18th May 2016

Several outlets are reporting that information obtained via a hack of business social networking site LinkedIn in 2012 is currently being made available for sale. It is being reported that 117 million email addresses and passwords may potentially be affected. If you haven’t changed your LinkedIn password since 2012 then you should consider doing so as soon as possible. It is also worth noting that even if you have changed your password since this time, if you use the same combination of email address and password across other sites then it is worth changing the password at those sites as well just in case. For more information and some good suggestions re passwords please click here. (Opens in new window)

HP Counterfeits – stay vigilant – March 2016

HP has had great success recently in cracking down illegal businesses that are selling counterfeit products.

Counterfeit printing supplies and fake IT hardware can have a serious impact on honest businesses, taking away sales and hindering the growth of companies.

Recently, local officials supported by HP, have seized numerous counterfeit products from within the UK.

All OGL customers can rest assured that we are an authorised HP partner and all our products are genuine HP.

For further information please click on this link. (Opens in a new window).

Have you changed your password recently? (This first appeared in our March newsletter to our customers).

Breaches in IT security make the news regularly these days. OGL are currently looking at ways to increase security for all of our customers and one way to do this is not just to ensure that your users have secure passwords, but also make sure that your administrator account has a complex and secure password.

As you may be aware domain administrator accounts have full permission over your windows network. With this in mind OGL believes it is important to highlight the need to ensure that your password is complex and only known to a small number of people. The password itself should be at least 8 characters in length and include uppercase and lowercase characters, base digits (0-9) and special characters ([email protected]$”, etc.)

If you feel you don’t have a secure password or believe it should be changed OGL would like to work with you to create a new one.

To do this OGL would have to connect into your domain controller and see which applications or services use the administrator account. If there are any that use the account then we would create specific accounts and passwords with the correct privileges to allow the services or applications to continue to function. Only once this work has been completed can OGL change the administrator password to an agreed secure one.

If you would like to discuss this further please contact us by telephone on 01299 873 873 or via email at [email protected]

To see the InfoShare Archive page, please click here.