Support Services

Whether your organisation has a small core of IT users or a range of servers, you depend full-time on your IT infrastructure.  Maintaining that infrastructure and ensuring its maximum performance is paramount, and therefore creating an effective IT support strategy is vital.

We specialise in providing tailored IT support services to suit your business so you can determine the areas you want supported. We offer fixed or retainer contracts with loan or replacement parts provided as standard.

An IT partner you can trust

OGL Computer has an enviable reputation for delivering premier IT support services to businesses, large and small, for over 40 years.  Our team of highly qualified engineers work tirelessly to ensure that your systems are reliable and cost effective.  Through a combination of reactive and proactive services we can manage your IT systems either in its entirety or alongside your internal team.

An IT partner who understands your needs

At OGL, we offer a range of maintenance and support contracts to suit your business needs so whilst you are running your business, we will take care of your IT equipment.  As a HP preferred partner, we are able to supply the highest quality hardware at a competitive price, coupled with a dedicated service desk to respond quickly to any issues you may have.

Features

  • Easily accessible telephone remote support
  • 4 hour onsite response by a qualified IT Field Service Engineer for business critical systems
  • 8 hour onsite response by a qualified IT Field Service Engineer for desktop and user equipment
  • Regular account management consultation
  • Loan equipment and replacement parts included in the contract

Benefits

  • Maximises IT uptime and business productivity
  • Highly reliable IT support, strengthening your processes
  • Maximises the cost efficiency of your IT spend
  • Ensures your IT infrastructure is stable and robust
  • Ongoing consultancy to maintain awareness of the latest technology solutions