The new prof.ITmail module enables you to more effectively manage customer emails in order to improve sales and communication.
Integrated with prof.ITplus CRM (Customer Relationship Management), prof.ITmail enables rapid and accurate recording and sharing of all customer correspondence, both sent and received, relating to a specific customer, for fast and easy retrieval.
In addition, access to all email correspondence is shared, meaning that you can view every email relating to a specific customer, no matter who sent or received the original message. prof.ITmail also provides direct access into areas of the prof.ITplus software, giving the ability to create quick quotations based on email correspondence, for example.
The business advantage is that information taken from email correspondence can be efficiently managed and rapidly and effectively utilised to increase the speed, accuracy and value of communication with customers. Managing email in this way with prof.ITmail means, for example, that sales potential can be increased by being able to rapidly react to email sales enquiries; accounts queries can be quickly resolved with ready access to all email correspondence, and historic customer queries can be followed-up using the system's complete email history.
To promote ease of use, prof.ITmail is integrated with the user's Microsoft Outlook email account, providing a familiar email setting.
For more information about prof.ITmail contact the prof.ITplus team on 01299 873 873 for a FREE demonstration.
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