Case Studies

With over 1,000 customers across the Midlands, OGL works with a wide range of organisations. Read our case studies to learn more about the products and services we provide and discover what our customers have to say about us:

prof.ITplus software customers

Technical services customers

 


OGL bring security, reliability and flexibility to Active Gloucestershire

Customer: Active Gloucestershire, Ullenwood Court, Cheltenham, Gloucestershire.

Product & services: Active Gloucestershire case study graphic

  • Cloud services
  • File replication
  • IT Support

 

Summary:
Active Gloucestershire had lost faith in their incumbent IT supplier and were looking for a fresh approach. Following a thorough procurement process with OGL and a number of its competitors, OGL was found to stand out for caring about delivering the right solution for Active Gloucestershire. OGL installed a cloud-based file sharing and replication solution and now provide full IT support to Active Gloucestershire…

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Active Gloucestershire on OGL Computer:
“Our faith has been restored in IT thanks to OGL. We are where we want to be with our infrastructure and have a partner that will help us with day-to-day support but can also offer strategic IT planning should we need it in the future.” (John Stevens, Chief Executive Officer)


 OGL Computer takes BCHG Virtual

Customer: Black Country Housing Group (BCHG), High Street, Blackheath, West Midlands.

Product & services: BCHG case study graphic

  • Virtualisation
  • IT infrastructure consolidation
  • VMware vCentre
  • Disaster recovery strategy
  • Dual Storage Area Network (SAN) controllers

Summary
OGL virtualised BCHG’s entire operating environment to improve the flexibility, stability and resilience of the network in order to allow it to grow in line with BCHG’s development plan. The project including complex upgrading of email exchange, reducing servers from 11 to 3, installing an offsite backup server in another office with Veeam backup and replication software as well as removing single points of failure by implementing dual Storage Area Network (SAN) controllers and chassis with RAID configured hard disks…

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Flooded Danfast premises requires full-scale deployment of cRecovery

Customer: Danfast Limited, English Street, Kingston upon Hull.Danfast download5

Product & services:

  • Cloud services
  • prof.ITplus
  • Backup

 

Summary:
Having received a phone call from Danfast at 9am to say their onsite IT appliances were completely destroyed by flood, by 6pm on the same day, a virtual copy of their server had been created at the data centre so Danfast employees were able to log into prof.ITplus virtually from any internet connected device…

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Danfast on OGL Computer:
“OGL provided exactly what they said they would and remote access to our data within 24 hours was very important to Danfast’s survival as a going concern.” (Chris Wright, Operations Manager)


Deltawaite recommends prof.ITplus and praises ‘seamless transition’

Customer: Deltawaite, Roose Road, Barrow-in-Furness, Cumbria.

Product & services: Deltawaite case study graphic

  • prof.ITplus

Summary:
Following reports of significant business benefits from other members of their buying group, Eurosafe, Deltawaite migrated to prof.ITplus in December 2011. More than three years on, Deltawaite remain very impressed with the system…

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Deltawaite on OGL Computer:
“We have learnt a lot about ourselves in the past three years thanks to the intelligence of prof.ITplus and its capability to drill down to fine detail.” (Mike Reay, Account Manager)


Embrass Peerless excel with their implementation of prof.ITplus

 Customer: Embrass Peerless, Highlands Road, Shirley, Solihull, West Midlands

 Product & services:Embrass case study graphic

  • prof.ITplus

Summary:
Embrass Peerless has been using prof.ITplus for five years and during that time has seen their business go from strength to strength. They are yet another example of how prof.ITplus can help to grow sales revenue, with their turnover increasing two and a half fold since installing OGL’s ERP software…

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Embrass Peerless on OGL Computer:
“Since implementing prof.ITplus our business has significantly increased, the system has grown as we’ve grown. It’s revolutionised our warehouse.” (Simon Oakley, IT Manager)


OGL helps international company through significant growth

Customer: Fine Agrochemicals, Hill End House, Whittington, Worcester, WR5 2RQ

Product & services:

  • Cloud services
  • IT Support
  • Proactive Administration

 

Summary:
In 2004, Fine Agrochemicals’ Finance and Administration Director, Martin Pritchard, knew he needed a well implemented IT infrastructure to help expand the company’s international portfolio. Martin reflected on how OGL first started working with Fine Agrochemicals over 10 years ago, “I worked with OGL at my previous employer and when I started working for Fine Agrochemicals I knew that OGL could take the company to the next level. It’s a scary process switching IT providers and we needed the assurances of guaranteed service levels and the technical expertise required to solve any problem, and I knew OGL could deliver, which they have.”

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Fine Agrochemicals on OGL Computer:
“OGL is a trusted partner who has supported us through a period of significant growth and they continue to provide the technical expertise and infrastructure to support any SME, which is why I have no hesitation in recommending them to any new clients” (Martin Pritchard, Finance and Administration Director)


ForgeFix combines the power of prof.ITplus and eShop

Customer: ForgeFix, Botany Business Park, Whaley Bridge, Derbyshire.

Product & services:ForgeFix case study graphic

  • prof.ITplus
  • Warehouse Management System
  • eShop website

 

Summary:
ForgeFix is a long-standing customer of OGL Computer who has been using prof.ITplus since 2008 when they upgraded from its predecessor, Prof.IT. The upgrade came about following ForgeFix’s recognition that it needed a new business software system to accommodate and manage its business growth and improve its efficiency…

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ForgeFix on OGL Computer:
“prof.ITplus has led to significant gains in efficiency as well as a marked reduction in costs.”
(Jason Whelan, National Sales Manager at ForgeFix)


George Lodge & Sons attribute 50% turnover increase to Prof.ITplus

Customer: George Lodge & Sons Ltd, English Street, Kingston upon Hull.

Product & services: George Lodge & Sons case study graphic

  • prof.ITplus
  • Cloud services
  • Backup
  • Hardware support

Summary:
George Lodge & Sons’ site, situated on the edge of Hull’s Albert Dock, was victim to a devastating tidal surge in December 2013 resulting in loss of all onsite IT hardware, including all servers. OGL’s cRecovery product meant a virtual copy of their prof.ITplus database, which they attribute a 50% turnover increase to, and email was available in the cloud within 24 hours…

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George Lodge & Sons on OGL Computer:
“OGL are a very valuable partner to us and we would recommend them to other potential clients, particularly in respect of prof.ITplus.” (Dave Fuller, Managing Director)


Eight months of prof.ITplus and H.T. Supplies aren’t looking back

Customer: H.T. Supplies, Quarry Lane Industrial Estate, Chichester, West Sussex.

Products & services: prof.ITplus H.T. Supplies case study graphic

Summary: When our prof.ITplus Consultant, Mike Cross, first visited H.T. Supplies in October 2014 it was clear that the company had done very well for themselves using basic bespoke software but were ripe for taking their business to the next level with the much more powerful and sophisticated prof.ITplus system…

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H.T. Supplies on OGL Computer:
“prof.IT plus has enabled us to compress the whole sales order entry process, making it more efficient for us as a business. It saves so much time having purchase orders linked with our sales orders, instead of having to run two separate systems.” (Louis Mepham, H.T. Supplies)


OGL ‘restores faith’ in IT support to renowned legal firm

Customer: Gordon Lutton Solicitors, Wyevale Business Park, Kings Acre, Hereford.

Product & services:Gordon Lutton case study graphic

 

  • Hosted email
  • IT support
  • Offsite backup
  • Server upgrade
  • Hardware upgrade

Summary:
In April 2014 Gordon Lutton , with OGL as their new IT partner, undertook an overhaul of their IT infrastructure and invested in three new servers, ten new PCs, a complete IT support package, offsite backup and hosted email. Their previous supplier had outgrown them and were no longer providing the level of service required. Gordon Lutton were looking for an IT partner who could understand their needs as a business and provide the right solutions and support at a reasonable price…

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Gordon Lutton on OGL Computer:
“OGL is a company we would strive to emulate” (Vicki Ratomski-Stock, Practice Manager)


OGL impresses client with its strong heritage as a family-built business

Customer: Hawkins Estate Agents, Coventry, Bedworth and Nuneaton.

Product & services: Hawkins case study graphic

  • Cloud services
  • IT Support
  • Proactive Administration
  • Hosted email
  • Hardware upgrade

Summary:
Hawkins Estate Agents had outgrown their previous IT support contractor and were looking for a new supplier to audit their systems, present recommendations and overhaul their infrastructure. During OGL’s appraisal of Hawkins’s old system they discovered that data backups were sporadic and were down to employees remembering. OGL were awarded the contract with Hawkins in Spring 2014 and quickly set about strengthening estate agent’s IT security…

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Hawkins Estate Agents on OGL Computer:
“I believe the most important factor when considering the benefits of the project is that OGL now take care of our backups which gives me total piece of mind.” (Lyn Pratt, Hawkins Estate Agent Partner)


OGL deliver ‘wish-list’ of software requirements for long-standing customer 

Customer: Hydraulic & Offshore Supplies, Offshore House, Southwick Industrial Estate, Sunderland, SR5 3TX.

Products & services: Web button

  • prof.ITplus

Summary:
Hydraulic & Offshore Supplies (HOS) is a real prof.ITplus success story for OGL Computer due to its maximisation of prof.ITplus’s capabilities and the benefits that are being reaped as a result in three key areas: efficiency, customer service and reputation…

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Hydraulic & Offshore Supplies on OGL Computer:
“Because OGL were willing to adapt their system and not just merely try and sell us
‘off-the-shelf ‘ software it has enabled us to create and enter sales orders the way we
need to, allowing us to meet the needs of our customers.” (Nicola Halse, Marketing & Business Development Administrator)


OGL develop IEAGHG’s infrastructure over course of six year IT partnership

Customer: IEAGHG, Pure Offices, Cheltenham Office Park, Cheltenham, Gloucestershire, GL51 6SH

Products & services: IEAGHG case study graphic

  • cDesktop
  • Cloud services
  • IT Support
  • Hosted email

 

Summary:
IEAGHG are a longstanding OGL client and have undergone a number of infrastructure upgrades during their six year partnership with us. Most recently the international research body has installed our ‘Desktop-as-a-Service product, cDesktop, which has allowed their users’ desktops to be hosted in our tier IV-aligned UK data centre rather than on onsite servers….

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IEAGHG on OGL Computer:
“Before we partnered with OGL we were limping along. Our IT system is now such that if we want to go to the full virtual office set up we can take that leap with confidence.” (John Gale, General Manager)


Leading Midlands distributor sings praises of prof.ITplus for the cleaning and hygiene industry

Customer: Jangro (Leicester), 100 Rutland Street, Leicester, Leicestershire, LE1 1SB.

Product & services: Jangro case study graphic

  • prof.ITplus

 

Summary:
prof.ITplus has been used by Jangro (Leicester) since 2004 to run its operation. The branch has 20 staff using 14 PCs…

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Jangro (Leicester) on OGL Computer:
“We are delighted with OGL, prof.ITplus and the staff who look after us. The helpdesk people are extremely helpful and co-operative.” (Jamie Hargrave, Sales Director)


Enterprise-grade strategic solution designed for new customer wanting to go virtual

Customer: Joseph Ash, Mucklow Hill, Halesowen, B62 8DG

Product: Joseph Ash case study graphic

  • Virtualisation
  • New server hardware
  • Office 365
  • Backup
  • Firewall
  • Security

Summary:
Joseph Ash wanted to move to a fully virtualised environment running the latest available operating systems. Our Enterprise Solutions Architect designed an IT roadmap and strategy to deliver just that, and more, for Joseph Ash’s eight sites…

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Joseph Ash on OGL Computer: “I am so glad that we chose OGL to work with on this project and may this be the start of an excellent working relationship going forward. Without doubt I will have no hesitation in recommending OGL to colleagues and other peers I come into contact with.” (Mick Jackson, I.T & Marketing Manager)


Lamberts uses prof.ITplus to meet customer service objectives and delivery targets

Customer: Lamberts Ltd, Whiffler Road, Norwich, NR3 2AY

Product & services:Lamberts

  • prof.ITplus

Summary:
Lamberts is a prime example of a customer that has purchased prof.ITplus and has gone on to reap the full range of business benefits it offers by ensuring the system is fully integrated within the organisation and is functioning at its optimum level…

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Lamberts on OGL Computer:
“It’s been great to forge a good relationship with James [OGL Account Manager for Lamberts] and therefore between our companies. My last software provider would visit, on average, once every five years so this is a very welcome additional benefit to OGL’s service.” (Karl Eade, Operations Director) 


OGL’s proactive rather than reactive support is key to Lanemark’s success

Customer: Lanemark Combustion Engineering, Lanemark House, Whitacre Road, Nuneaton, Warwickshire.

Product & services:

  • IT Support
  • Cloud services
  • Hardware

Summary
In 2013 OGL won the business of highly respected heating company, Lanemark Combustion Engineering, to provide all their IT support. OGL offers numerous IT services to Lanemark including unlimited telephone support and a four hour onsite response time by an engineer. OGL offers a range of tiered support packages that can be individually suited to businesses with varying IT needs. Lanemark currently has two servers, 20 network users and five remote users with VPN access….

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Lanemark on OGL Computer:
“OGL has provided an excellent proactive service in supporting our network server and SQL server, as well as supplying and setting up our user PC’s and Microsoft Office software packages. Our Account Manager keeps us informed of up-to-date advances and developments in hardware and advises us on how this could be relevant to enhancing the operation / administration and growth of our business.” (Paul Collier, Managing Director)


Metalflex endorse the excellent project management of their pathway to prof.ITplus

Customer: Metalflex LtdUnit 9 Adlington Court, Birchwood, Warrington, WA3 6PL

Download buttonProduct & services:

  • prof.ITplus

Summary:

At OGL we pride ourselves on our prof.ITplus Pathway which all new customers work through to ensure the process of integrating prof.ITplus and replacing old systems is smooth and as effective as possible…

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Metalflex on OGL Computer:
“The support and resources we’ve been given to guide us through the process of moving to prof.ITplus have been very impressive indeed. As Metalflex moves into its 17th year in business we want to have in place a system which will propel us to the next level of business and I can already see the benefits that the system will bring.” (John Milsom, Director)


prof.ITplus “is a joy compared to other systems” reports new Office Administrator at Mid-Warwickshire Cleaning Supplies

Customer: Mid-Warwickshire Cleaning Supplies Ltd, 1 Lammas Centre, Budbrooke Road, Budbrooke Industrial Estate, Warwick, Warwickshire, CV34 5WQ


MWCS case study graphicProduct & services:

  • prof.ITplus

Summary:

Helen Grimes joined established prof.ITplus customer, Mid-Warwickshire Cleaning Supplies (MWCS) , in April 2014 as the company’s new Office Administrator. Helen’s role encompasses the administration of all office processes relating to the buying of products from suppliers to the selling of those products to trade customers, as well as everything else in between…

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Mid-Warwickshire Cleaning Supplies on OGL Computer:
“We are now able to purchase the stock in a controlled and accurate way enabling us to follow sales trends. We are rarely over stocked on items which in turn helps cash flow. Also, we now deliver 99.9% of customer orders complete, saving both time and money on delivery costs which improves our customer relationship as they know we will not let them down. Both of these improvements have led to greater profitability for us. The extra profit had always been there but it was inaccessible and we needed prof.ITplus to uncover it for us.” (Richard Ward, Director)

 


Miller Medical Supplies discuss their favourite three features of prof.ITplus

Customer: Miller Medical Supplies, Turner St, Newport, Gwent, Wales, NP19 7BA.

Miller Medical buttonProduct & services: 

  • prof.ITplus

 

 

Summary: 
Miller Medical Supplies (MMS) based in Newport, South Wales has been using prof.ITplus since 2013. We spoke to the Office Manager at MMS, Debbie Richards, who kindly took time out of her schedule to talk about the impact prof.ITplus has had over the past two and a half years…

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Miller Medical Supplies on OGL Computer: 
“I would certainly recommend prof.ITplus to companies who are similar to ours and are looking to go from manual working to computerised / automated processes. prof.ITplus has been excellent in three fields of our business: warehouse management, accounts and processing customer orders. We work with greater speed, efficiency and accuracy – what more could you ask of a system!” (Debbie Richards, Office Manager)


Company-wide integration of prof.ITplus working seamlessly at lean organisation, Montrose Fasteners

Customer: Montrose Fasteners, Montrose House, Lancaster Road, Cressex Business Park, High Wycombe Business Park, Buckinghamshire, HP12 3PY.

Products & services: Montrose Fasteners case study graphic

  • prof.ITplus

Summary:
Montrose Fasteners has 11 years of prof.ITplus usage under its belt and in that time has integrated the system across all functions of the organisation to great effect.

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Montrose Fasteners on OGL Computer:
“The system has freed up resources within the business to concentrate on organic growth. It has also made it possible to seamlessly integrate acquisitions into the group.”


Nobisco and OGL’s partnership still going strong after almost two decades…

Customer: Nobisco Limited, Unit B, 20 Gavin Way, Nexus Point, Holford Broadlands, Birmingham.

Product & services: Nobisco case study graphic

  • prof.ITplus
  • IT Support
  • Cloud services

 

Summary:
OGL’s association with Nobisco began almost 20 years ago and Nobisco now use OGL for all their IT requirements, both hardware and software…

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Nobisco on OGL Computer:
“In many respects we don’t need to worry too much about using the software because it just works! This allows us to get on with running the company.” (Andrew Morrison, Managing Director)


OGL go above and beyond to help Patrico get up and running after major disaster

Customer: Patrico Ltd, Northway Lodge, Northway Lane, Tewkesbury, Gloucestershire GL20 8JG.

Product & services:

  • IT Support
  • Cloud Services
  • Hardware

 

 

 

Summary:
Similar to OGL, Patrico is very much a family run business and has been using OGL for their IT support since 2000. Throughout the years, OGL has helped progress Patrico into the leading nationwide industrial container company that they are today…

 

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Patrico on OGL Computer:
“IT today, for Patrico and everyone, controls absolutely everything. Working with OGL has been a revelation. Every couple of years, they move on leaps and bounds. It’s exciting times.” (John Herbert, Patrico Limited)


Prestigious law firm selects OGL to take its infrastructure into the cloud

Customer: Pett Franklin,  Victoria House, 116 Colmore Row, Birmingham, West Midlands.

Product & services: Pett Franklin case study graphic

  • Cloud services
  • Hosted desktops
  • IT Support

 

 

Summary:
Keen to lose the burden of maintaining onsite servers and increase security of their clients’ data, Pett Franklin selected OGL to move their infrastructure into the cloud utilising our cDesktop technology…

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Pett Franklin on OGL Computer:
“I believe hosted services will begin to become more and more prevalent as businesses come to understand them and I would certainly recommend that businesses speak to OGL about the hosted solutions they offer.” (William Franklin, Partner and Chartered Accountant)


OGL and Plastics Plus celebrate a quarter of a century working together

Customer: Plastics Plus Ltd, Units 8 & 9 Wulfrun Trading Estate, Stafford Road, Wolverhampton, West Midlands WV10 6HH.

Product & services: Plastics Plus case study graphic

  • prof.ITplus
  • IT Support

 

 

 

Plastics Plus case study graphic_watch video

Summary:
Since Plastics Plus opened their business in 1991 they wanted a reliable, effective IT system from the beginning. OGL’s software helped give them the head start they needed to achieve their goals…

 

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Plastics Plus on OGL Computer:
“We’re proud to work with OGL; we get good support and as a long term customer we have always enjoyed great service. They will work with your business.” (Stuart White, Plastics Plus)


Securikey explains why prof.ITplus is “invaluable” to their business

Customer: Securikey Ltd,  Springlakes Estate, Aldershot, GU12 4UH.

Product & services:Securikey case study graphic

  • prof.ITplus

 

Summary:
When Securikey came to OGL in 2011 looking for an ERP (enterprise resource planning) system to manage their processes they had a number of issues that they wanted it to resolve…

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Securikey on OGL Computer:
“I guess what makes us most comfortable is the knowledge that prof.ITplus ‘just works’ and if there is a hiccup or we have enquiry we know that OGL are there for us and won’t pass the buck to some distant software author. Keep up the good work!” (Liz Scott, Finance Director)


prof.ITplus contributes to award nomination for UK distributor

Customer: TF Solutions, Stockport, Burton-on-Trent and Dunstable

Product & services: TF Solutions case study graphic

  • prof.ITplus
  • SalesVision

 

Summary:
TF Solutions, a distributor of air conditioning and refrigeration products, has been shortlisted to win ‘National Wholesaler/Distributor of the Year’ in its industry and has attributed its success, along with its hardworking staff, to OGL’s prof.ITplus business software which it has been using since 2012…

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TF Solutions on OGL Computer:
“prof.ITplus is a thoroughly professional package with excellent support services.” (Paul Lynott, Finance Director)


Westbridge Food Group an early adopter of OGL’s cloud services

Customer: Westbridge Food Group, Sandys Road, Malvern, Worcestershire.

Product & services: Westbridge case study graphic

  • Cloud services
  • Hosted email
  • SharePoint
  • Backup

Summary:
As part of a move to bigger premises, Westbridge Food Groups took the chance to upgrade their IT infrastructure and align it with current business needs. The project including removing all onsite servers and moving to cloud-based hosting at OGL’s UK data centre. At the same time the company integrated SharePoint with existing systems to allow rapid sharing of files and easy collaboration across departments and sites. Furthermore, a full cloud backup service was implemented…

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Westbridge Food Group on OGL Computer:
“It’s now been more than three years since we contracted with OGL and during that time the IT support has been excellent and any issues encountered have been identified and resolved swiftly. Over that time, OGL has grown to really understand our business and ensure our IT systems are allowing us to do our business efficiently and seamlessly.” (Colin Mann, Trading Manager)


OGL’s cDesktop service delivers future-proof framework for growing PR agency

Customer: Whistle PR, 306 Fort Dunlop, Fort Parkway, Birmingham, B24 9FD.

Product & services:

  • Hosted Desktops
  • IT hardware

 

Summary:
OGL was a clear choice for Whistle PR as not only is OGL Midlands-based but has a good reputation in the industry which is important to them…

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Charity turns to OGL for IT Support and full server upgrade

Customer: Winston’s Wish, Cheltenham House, Clarence Street, Cheltenham.

Product & services: Winston's Wish case study graphic

  • Hosted email
  • Cloud services
  • Server upgrade
  • Virtualisation
  • IT Support

 

Summary:
Joining forces with OGL Computer in early 2013 meant Winston’s Wish could access enterprise grade products and services to improve their IT infrastructure and bolster the support offered to the organisation by their small internal IT resource. A few months after partnering with OGL, Winston’s Wish decided to undergo a full server upgrade and the move to a virtualised IT environment took place in September 2014…

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