1st Line Engineer

Opportunity Overview...

We are currently seeking an enthusiastic 1st Line Technical Engineer to join our dynamic and expanding Technical Support Team at our offices in Kidderminster.

You will be the first point of contact for OGL customers, so we’re looking for someone who is passionate about giving great customer service. As a 1st Line Engineer, you’ll support our customer’s IT hardware, software and cloud infrastructure remotely. You’ll be required to complete detailed and accurate call records, leading to fault analysis and resolution.

We pride ourselves on our first-class service and quality technical solutions and believe it’s why we’ve been so successful for over 40 years. That’s why it’s important for us to find individuals who are passionate about representing our brand and building strong customer relationships. So, if you’re looking for a career that’s not just challenging, but full of potential and rewards, with the opportunity to access in-depth training, then please get in contact.

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    Permanent - Full-time
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    38.25 hours (Monday to Friday)
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    Location: Kidderminster
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    Salary: Dependent on experience
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    Team: Service Desk


  • Attractive salary package, dependent on experience
  • 25 days’ holiday plus bank holidays
  • Private healthcare
  • Employee benefits package including leisure, travel and retail discounts
  • Employee referral bonus scheme
  • Monthly dress down days
  • Company pension scheme
  • Free on-site parking
  • Development opportunities

Key Responsibilities...

  • Troubleshoot and diagnose IT hardware, networking, hosted and software issues remotely
  • Answer telephone calls and emails, and log support issues on OGL’s ticketing system
  • Actively monitor customer’s IT equipment for faults
  • Offer technical advice and support to customer
  • Escalate issues to the relevant team / engineer as required
  • Respond to customer’s support issues and requests in accordance with customer agreements

Skills & Experience...

  • A keen interest in IT technologies
  • Customer service focused
  • A passion for trouble shooting and problem solving
  • Be self-motivated with a drive to progress
  • Excellent communication skills with the ability to communicate with customers and colleagues at all levels
  • Be a team player with a can-do attitude
  • Experience of supporting end users in an IT service environment
  • Experience of configuring and troubleshooting Microsoft Office/365 products

Next Steps...

Email our Recruitment Team at [email protected] with your CV and a covering letter telling us why you are perfect for this role.

If you have any questions about this vacancy, please call 01299 873 873.

Apply for this role
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What it's like to work at OGL

Find out more about what it's like to work at OGL, team members who currently do this role and other career opportunities we currently have.

We are currently recruiting for 2nd / 3rd Line Support Engineer, Appointment Maker, IT Sales Apprentice Find out more >