The Software Helpdesk provides both telephone and remote support to OGL’s software customer base. Support can vary between low end user queries to complex programming issues and the role of the 1st Line Support Advisor is to be the first point of contact when raising a support incident.
OGL’s software solution, prof.ITplus, is an Enterprise Resource Planning (ERP) application that helps our customers throughout the UK effectively and efficiently run their business and complete their day-to-day business processes. Our customers rely heavily on prof.ITplus to keep their business running smoothly and we pride ourselves on our quality products and services that we provide. This is why our 1st Line Support team is so crucial to OGL’s operations. You will be the first line of contact for our customers who are looking for a friendly, confident and helpful advisor that will effectively assist in fixing any issue.
You’ll report to the Software Support Manager and become a member of our Helpdesk Team, which consists of Application Support 1st, 2nd & 3rd Line, Linux Infrastructure Support and Web Support. You will also work closely and collaborate with Sales, Account Management, Software Development and Technical Support so the role will certainly be varied!
We are looking for people who may have experience in one or more of these areas; working in a first line environment, working in an IT environment, working closely with customers, using our software, or working in an accounts, purchase, sales order processing role.
If you are looking to progress your career this may be the challenge you are waiting for.