Application Support Consultant (3rd Line)


Application Support Consultant (3rd Line)

  • Attractive salary package, dependent on experience
  • On-the-job training
  • Development opportunities
  • 25 days holiday plus 8 bank holidays
  • Private healthcare
  • Company pension scheme
  • Free on-site parking
  • Development opportunities

An overview of the opportunity...

The Application Support Consultant plays an integral role within our Software Helpdesk, whose primary function is to support and deliver exceptional customer service to our customers.

Our software solution, prof.ITplus, is an Enterprise Resource Planning (ERP) application and supports the business operation and its associated processes through its modular structure. Offering core modules such as sales order processing, stock management, customer relationship management, financials and company reporting, prof.ITplus offers incredible control, insights and opportunities to the businesses that use it.

Typical customers have around 10-15 software users who will all have differing functions to perform using the prof.ITplus application and its associated products such as Business Intelligence, Warehouse Management and Sales Intelligence.

If you are passionate about delivering outstanding support and are looking for a new challenge then this role could be perfect for you.

Hours: 38.25 hours (Monday to Friday)

Key Responsibilities…

  • Review program codes, with a familiarisation of indexed sequential file structures
  • De-bug programs where possible errors have been reported
  • Identify reoccurring customer issues, highlighting to Application Support Team Leader where necessary
  • Write programmes to extract data

What you should expect…

Our Helpdesk Team comprises of 1st and 2nd line consultants who record, manage and resolve customer incidents. The role of the 3rd Line Application Support Consultant is to manage any escalated incidents, to ensure customer satisfaction and incident resolution.  

We will provide full training on all of our products, but you should have a proven background in a 3rd Line Application Support role within an ERP and accounting software. 

The ideal candidate’s skills...

  • Programming background and knowledge of “vi” editor
  • Experience with supporting Linux servers
  • Knowledge of Windows and SQL beneficial
  • A good knowledge of ERP software systems, sales order processing, warehouse management and financials
  • Passion todeliver exceptional customer service
  • A desire to build strong customer relationships
  • Excellent communication, organisation and time management skills
  • Confident, adaptable and personable

Who you will be working with...

You’ll report to our Application Support Team Leader, however will also work closely and collaborate with Sales, Account Management, Software Development and Software Support.

Next steps...

If you like the sound of the opportunity we have on offer and are excited about working with our customers, we would love to hear from you.

Email our Recruitment Team with your CV and a covering letter telling us why you are perfect for this role.

Send your CV and covering letter telling us why you're perfect for OGL.

Email [email protected] or call our HR team on
01299 873 873 with any questions

We are currently recruiting for 1st Line Technical Apprentice, IT Technical Apprentice, Sales Support Administrator Find out more >