About Balfours

Balfours represent the very best in property services across the country. They offer a comprehensive suite of property services in an approachable and professional manner predominantly, but not exclusively, in Shropshire, Staffordshire, Herefordshire, bordering counties and Wales. Balfours’ roots go back to 1825 and continued success is thanks to persistently blending experience with an eye to the future.

Number of Employees: 72

Partnered with OGL since: 2019

Company Location: Shrewsbury

Company Website: www.balfours.co.uk

CyberGuard gives the team at Balfours confidence after a cyber-attack in 2019

Balfours Shop FrontSince 2019, CyberGuard has worked closely with Balfours and their current IT provider to provide a managed cyber security service that provides the team with confidence and peace of mind.

Unfortunately, in April 2019 Balfours experienced a cyber-attack which they explained, “had a huge impact on our business. This is why we chose to invest even further in cyber security, we wanted to ensure that we were in the best position to deal with this forward.” After the cyber-attack, CyberGuard worked closely with their team to create further layers of protection within their systems. CyberGuard first conducted a vulnerability test and from the results we sent recommendations to their existing IT support partner, including the implementation of next-generation anti-virus software, Carbon Black. Carbon Black protects user endpoints by not only looking for known viruses and malware, but also inspects files and identifies threats by analysing previous user behaviour. This deeper level of inspection ensures that smart and complex threats that would normally go undetected are detected and avoided.  

“CyberGuard has been on hand to answer any of our IT teams’ queries and flagged up any gaps that increase our risk. It’s great to know there are a second pair of expert eyes on hand.”

“Cyber-crime tends to fall under the thought pattern of ‘it’ll never happen to us’ and ‘why would they bother with our company’. I think until it affects your business, you’ll automatically think in this way, but don’t be fooled, everyone is a potential victim of cyber-crime. Cyber criminals don’t care what type of business they are attacking, and anyone is a potential payday to them. Until you’ve gone through it, you really don’t appreciate the ongoing ramifications of a cyber-attack!

“The cyber security services provided by CyberGuard have given us, as a business and as individual users, the confidence to resume normal working practices after the 2019 cyber-attack. We trust that our machines are protected by a top cyber security service which will reduce the risk of another cyber-attack as much as possible. Employee education and awareness is crucial in combatting cyber-crime and security threats and CyberGuard also helped us to develop a more robust training programme for new and existing staff.

“We feel safe in the knowledge that we now have systems and support in place which can be relied upon should the worst happen. There’s a reduced risk to security and we have the processes that will ensure less impact to our clients and staff if we are targeted again.”

“CyberGuard has the expert knowledge we can trust and rely on.”

Balfours existing IT provider works closely with CyberGuard to ensure their IT infrastructure and operations are protected. “Our IT support company and CyberGuard worked closely during the months after the cyber-attack, working together to figure out the best possible ways to secure the business and implement the updates and changes necessary. After the new systems and processes were in place, CyberGuard has been on hand to answer any of our IT teams’ queries. It’s great to know there are a second pair of expert eyes on hand.

“The benefits of working with a third-party cyber specialist partner is that they are always at the forefront of what’s new, they know when new threats have been identified, how things should be dealt with and what impact that might have on our business. They contact us in real-time to update us on these matters and are always there to answer any follow up questions. They have the expert knowledge we can trust and rely on.

“Every team member from CyberGuard has been knowledgeable, approachable and happy to explain information in a jargon free manner, which has proved invaluable to our wider business. We would recommend CyberGuard to other businesses and in fact have informed people of our connection to them when the subject arises.”

“The cyber security services provided by CyberGuard have given us, as a business and as individual users, the confidence to resume normal working practices after the 2019 cyber-attack. We trust that our machines are protected by a top cyber security service which will reduce the risk of another cyber-attack as much as possible.”

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