What happens once you’ve successfully transitioned to prof.ITplus?
Once you’re up and running with prof.ITplus, you’ll have all kinds of services and resources available to you to ensure a healthy return on investment (ROI) from your new system:
- Regular visits from your Account Manager
Your dedicated Account Manager will visit you around four times a year, as standard, to discuss your use of prof.ITplus. They’ll be able to offer lots of ideas and tips on how to get the absolute best from the system. They make it their business to ensure you are happy with prof.ITplus and all associated services.
- Business Process Reviews available
We know a lot about the processes involved in running a business. If you demand excellency from your processes, we can set about a full Business Process Review to pinpoint further opportunities for enhancement and streamlining, using the various prof.ITplus modules.
- Unlimited* access to our Support Desk
Access to our Software Support Team means you’re never more than a phone call or email away from expert help for issues as they arise. Timely, professional, helpful responses from our friendly team are as standard.
*Fair usage rules apply.
- Ongoing training as required
Our team of Software Trainers are available long after the initial training sessions to get you ready for prof.ITplus as a new user. Training for new members of staff, refresher training, advanced training and bespoke training is all available.
- Free of charge bi-monthly system updates
Our Software Developers are continually refining prof.ITplus in response to customer demand and developments in the way businesses operate. Every two months, a set of updates are rolled out to all customers, as part of your support agreement, which includes new and improved functionality and features.
- Regular customer communication
Naturally we like to keep in touch with our customer base and so we send out regular newsletters full of useful information about prof.ITplus and what’s going on at OGL Computer. As a responsible IT partner we also endeavour to let you know of any general technology issues that may arise – perhaps warnings of common security threats or hints and tips on how to keep your IT infrastructure safe and secure.
Choosing our ERP software system – prof.ITplus – is just the start of becoming an OGL customer.
Contact us to find out how we can help you