Customer Care

The best technology, managed by experts

A key benefit of choosing OGL as your IT partner is that we have many friendly IT professionals at our disposal, meaning we have every kind of IT specialism covered. This means you don’t have the task of finding your own IT staff. Of course, some of our customers like to have their own internal IT resource in which case we are more than happy to work alongside them. However, despite our size we also recognise the need for our engineers to build a deep understanding of our customers’ businesses which is why, when you come on board with OGL, you are assigned to a specific team of engineers who will look after you. 

Our team of experts will always be on hand throughout your move to OGL to ensure you receive a first-class introduction and migration from your previous IT provider. Our teams are very familiar with the extra requirements that our new customers naturally have and are well equipped to handle all enquiries to ensure you are confident with your move to OGL.

What actually happens once you’ve successfully transitioned to OGL?

Once you’re up and running with your new IT solution, you’ll have all kinds of services and resources available to you to ensure maximum customer satisfaction:

Regular visits from your Account Manager

After your transition period, we will introduce you to your dedicated Account Manager who will work with you to ensure that your IT infrastructure and services are meeting the needs of your business. They’ll also offer ongoing service reviews, advice and guidance.

IT strategy planning

IT and the provision for future business technology is a necessity for any modern business. Utilising technology is a key way to put yourself ahead of the competition. Your Account Manager will keep you abreast of developing workplace technology and offer recommendations that can drive your business forward.

Unlimited* access to our Service Desk

Our Service Teams are never more than a phone call or email away giving you fast, effective access to expert help on any issues as they arise. Timely, professional, helpful responses from our friendly team are standard here, and we’ll be keen to get to the root cause of your issue.

Regular customer communication

Naturally we like to keep in touch with our customers, so we send out regular updates full of useful information about technology and what’s going on at OGL. As a responsible IT partner, we also endeavour to let you know of any general issues that may arise, such as warnings of common security threats, information on your products and services and hints and tips on how to keep your IT infrastructure safe and secure.

Workshop repair service

IT hardware unavoidably needs repairs and fixes from time-to-time. Our experienced engineers operate from a state-of-the-art IT workshop to test, diagnose and repair hardware. We also offer a loan equipment service whereby we will deliver and install replacement kit, whilst yours is in our workshop. We’re always thinking of our customers and how to minimise disruption and downtime.

*Fair usage rules apply.