"We are delighted with OGL, prof.ITplus and the staff who look after us. The helpdesk people are extremely helpful and co-operative."
JangroLeicester Read more Case Studies
Customer Enquiry and Quote Management
Easily track and follow-up your invaluable customer enquiries and quotes
- Total visibility of activity in sales pipeline
- React to enquiries quickly and efficiently
- Calculate enquiry to sales ratio
- Store supporting information sent with an enquiry
- Record enquiry source for marketing analysis
Put a stop to missed sales opportunities
Record all enquiries into your business – telephone, email, fax, web forms, via sales rep – against a customer or prospect’s CRM record and set parameters to ensure a follow up occurs within agreed timeframes. No more post-it note reminders! You’ll easily spot if customers aren’t experiencing the response times you expect of your team.
Your enquiries are gold-dust and prof.ITplus will give you power to capitalise on them effectively.
Furthermore, log all quotes in prof.ITplus and monitor those that don’t convert to sale and tempt them with specially designed sales promotions.
Knowledge is power
Regularly mine your bank of stored enquiries for customer intelligence
If you know what customers are frequently asking about, use the information wisely. You could develop training sessions for your sales staff so they know exactly how to deal with common enquiries. You could build an FAQ section on your website to reduce the number of time-intensive phone enquiries your team has to deal with. Or if you have customers regularly asking for the same non-standard products, maybe you should consider extending your product portfolio.
Significant time savings from efficient sales order processing Auto-sync of stock availability and pricing Reduce likelihood of errors as removes need for multiple data entry Process more orders without increasing staff overhead Stylish, modern interface for easy use Improve customer response times Realise the opportunities of selling through Ama...Find out more >
Leading Midlands distributor sings praises of prof.ITplus for the cleaning and hygiene industry At OGL Computer we like to tell as many businesses as possible about prof.ITplus and the benefits it can bring to an organisation. What’s even better, however, is when the telling is done by an existing prof.ITplus customer, such as leading cleaning and hygiene dist...Find out more >
Directly assign CRM events/tasks from email correspondence Share user access to email correspondence Provide better customer service through rapid response to email Increase the accuracy of managing email A smart email integration tool for better customer communication Our mail integration tool captures all incoming and outgoing emails and links the...Find out more >