"prof.ITplus mainly helps with our accounts, quotes and order processing. It has helped us to become more efficient in these areas and has provided us with full visibility."
Cambridgeshire HydraulicsCambridgeshire Read more Case Studies
Customer Enquiry and Quote Management
Easily track and follow-up your invaluable customer enquiries and quotes
- Total visibility of activity in sales pipeline
- React to enquiries quickly and efficiently
- Calculate enquiry to sales ratio
- Store supporting information sent with an enquiry
- Record enquiry source for marketing analysis
Put a stop to missed sales opportunities
Record all enquiries into your business – telephone, email, fax, web forms, via sales rep – against a customer or prospect’s CRM record and set parameters to ensure a follow up occurs within agreed time frames. No more post-it note reminders! You’ll easily spot if customers aren’t experiencing the response times you expect of your team.
Your enquiries are gold-dust and prof.ITplus will give you power to capitalise on them effectively. The system manages all your documents enabling you to attach emails, images and other files to your customer records. These documents can be anything from quotes to purchase orders, customer comments to statements. Helping you keep on top of your communications, all in one system!
Furthermore, log all quotes in prof.ITplus and monitor those that don’t convert to sale and tempt them with specially designed sales promotions.
Knowledge is power
Regularly mine your bank of stored enquiries for customer intelligence
If you know what customers are frequently asking about, use the information wisely. You could develop training sessions for your sales staff so they know exactly how to deal with common enquiries. You could build an FAQ section on your website to reduce the number of time-intensive phone enquiries your team has to deal with. Or if you have customers regularly asking for the same non-standard products, maybe you should consider extending your product portfolio.
Long standing prof.ITplus customer praises continuous system updates prof.ITplus is market leading ERP system that is tailored to meet the needs of businesses in the Hydraulics and Pneumatics sector. We spoke with the director of Cambridgeshire Hydraulics to find out how the software has impacted their business. How did you find out about prof.ITplus?...Find out more >
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