Harsha Samarawickrama

Web Support Analyst

Quick Fire:

My last meal on earth: Any traditional Sri Lankan food.

The album I’d take to a desert island: Malice n Wonderland by Snoop Dogg

The movie I could have on repeat: Training Day

On my bucket list: I have a few places to visit around the world including Japan, China, Australia and many more.

At OGL, I’m responsible for…

We currently have over 150 eCommerce web customers who use eShop, Magento and channel integrations. My job is to provide support to these customers with prof.ITplus integrations, resolving issues and making amendments to customer websites. I spend a lot of time offering advice and making required changes to eCommerce websites to enable our customers to fulfil their online business objectives and ensure their websites are effectively integrated with prof.ITplus for optimum performance.

The thing I’m most proud of in my job is.…

The happy customers. I always aim to fulfil customer requirements and it is a good feeling when an issue is resolved.

People may not know that in my role…

Web support is not turning a switch on and off or moving some images around to make things look good as just a few people may thing. It does involve a lot of analysing and troubleshooting which has to be achieved via coding and thorough testing.

Before OGL I…

Completed my degree in Computing and Information Systems at Oxford Brookes University and have worked as a freelance Web Developer and an IT Support Technician.

What I like most about working at OGL is…

Not easy to pinpoint but I’ll pick just one of them; I enjoy the opportunity to learn through regular training on new web trends and technology.

The best career advice I’ve been given…

Try to understand and remember concepts using diagrams which always helps me.

When I was growing up, I wanted to be…

A Marine Engineer like my uncle. But my Dad did not like the idea of me spending too much time offshore, so IT was the second choice.

Away from the office you’ll find me…

You probably won’t. I am usually here, there and everywhere with my family or friends. I do like to travel and be out and about whenever possible.

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