Holiday Closure Information

Please be aware that OGL’s and CyberGuard's offices will be closed

from FRIDAY 21 DECEMBER 2018 at 5.00pm

until WEDNESDAY 2 JANUARY 2019 at 8.45am

Business Critical support calls for IT Solutions, prof.ITplus and CyberGuard will be taken from customers with support contracts on the OGL main number:

01299 873873

Cover will be available from 9.00am to 5.00pm on the following days:

Monday 24 December

Thursday 27 December

Friday 28 December

Monday 31 January

Server Care

If you are using tape or external disk backup and you are closing over the holiday period OGL strongly recommends that you ensure that a full backup is completed and verified. The media should then be stored offsite. In addition to the above OGL advises customers to leave their servers running over the break. This is to prevent problems due to temperature fluctuations and condensation.

Remote Monitoring

Holders of a remote monitoring contract should note that we will continue to monitor for server failure as normal. However, we will be suspending the monitoring of backup alerts over the holiday period due to the vast majority of customers not performing backups during this time. 

Out of Hours Services

Our Out of Hours Services Support will continue to operate as per your contract over the holiday period. In the event of a business critical issue, holders of these contracts should refer to the Out of Hours Call Logging Procedure for emergency number details.

We wish you all a Merry Christmas and a Happy New Year.

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