Hosted telephony is where your phone system is hosted in the cloud rather than being physically located on your business’s premises. As a result, you don’t require any physical on-site hardware or data centres which can be costly.

The phone system will be hosted remotely via Wildix’s PBX and calls will be connected over the internet. OGL will manage the installation, technology, and maintenance of your Hosted Telephony system.

Hosted Telephony connects calls via the internet rather than via physical telephone lines. The system is hosted in the cloud, so you can connect via a VoIP telephone, headset, mobile device or desktop application to make and receive calls.

VoIP (also known as Voice over Internet Protocol) is a technology solution that enables you to relay and receive calls (in real-time) over the web. You will usually use a standard phone number to make calls (similar to traditional telephony).

UCaaS (also known as Unified Communications as a Service) on the other hand, is a broader set of communication tools, although it usually includes VoIP. UCaaS is a package of tools – such as VoIP, video, instant messaging, live chat, screen sharing - that are unified under one platform. Because UCaaS is usually offered on a month-to-month basis, it is also more flexible than VoIP as businesses can pay for them as required.

Whether you require a VoIP phone system or UCaaS, OGL can provide either solution via our Wildix platform. And if you’re unsure about which is best suited to your organisation, our Telephony expert Neil Stokes, who has 20 years’ experience, is on hand to discuss and run through your requirements.

Your Hosted Telephony solution will be configured to meet the needs of your organisation. We have solutions available for small, medium and large organisations. Our Telephony expert Neil Stokes, who has 20 years’ experience, will run through and identify your requirements before outlining a licensing plan that’s suitable to your requirements.

Yes, UK national calls are all-inclusive when made by either a standard telephone, headset or mobile device.

Yes, our Hosted Telephony solution offers you the reporting tools needed to manage call activity.

Reporting will include the recipient’s telephone number, call duration and type. Additionally there is also a Real-time SLA (Service-Level Agreement) monitoring tool available which will enable you to identify in real-time which agents are busy or free and the number of calls in the queue (in addition to their waiting time).   

Yes, you will have the option to have physical VoIP phones and headsets included within your Hosted Telephony solution.

Wildix is the only company that offers VoIP phones that display the presence status information of both on-site and remote employees.

What’s more the DuoLED and MonoLED headsets that we have available will also show an employee’s status and whether they’re in a call or free.

Yes, you have the option to include mobile apps within the Wildix Hosted Telephony Solution. You can make calls, message/chat and exchange files via an app (that is Secure-By-Design) on your iPhone, iPod Touch, iPad or Android smartphone. What’s more you can also receive notifications via your Apple Watch.

PBX (also known as Private Branch eXchange) describes a private telephone network used within an organisation.

Wildix’s VoIP PBX is a reliable Hosted Telephony system that is scalable, flexible and can easily adapt to the needs of your company.

UC&C (also known as Unified Communication and Collaboration tools) refers to the audio calls, chat, video calls, conferencing and screen sharing tools that your staff will use internally in order to communicate and collaborate with each other. These tools have become increasingly important as staff are increasingly working from home.

Wildix offers web-based, easy-to-use UC&C tools under one complete platform, so you’re truly unified. Wildix’s UC&C platform is also Secure-By-Design, ensuring your business communications have complete security.

Yes, our Hosted Telephony support team are UK based. They are located at our Kidderminster Headquarters in the West Midlands and are on hand via telephone or email: 8:45am - 5:30pm Monday – Thursday and 8:45am - 5.00pm Friday GMT time.