"I consider OGL to be my extended team and I think of the individuals as my colleagues as they provide me with excellent backup when I am in the office. I really value their support and I know if I have a query I can pick up the phone and speak to like-minded technical engineers who understand the issues."
Davies and Partners SolicitorsBristol, Gloucester, Birmingham & London Read more Case Studies
IT Support Packages
IT support via phone, email, remote login or in person
- Friendly, professional IT experts on hand when you need them
- Reach us by phone, email or web
- Teams of dedicated engineers who really know our customers
- 4 hour on-site response time packages available
- Out of hours support available if needed
- Pick an IT support package that suits your business needs
Friendly, professional IT support to keep your staff working
Our IT Consultants will work with you to tailor an IT package to suit your business requirements and budget. Whether you need a bells and whistles Platinum Package, or a basic Silver Package, we’re sure to have the right option for you.
The majority of our 1,200 customers have some form of IT support from us and are benefiting from our superior service and knowledge.
Reliable IT support from a premium provider
We support both large and small organisations with differing requirements, ranging from multiple-server virtualised infrastructures to businesses with a single server.
OGL provides premier IT support expertise in a range of reliable and cost-effective IT contract packages:
- Gold Plus
We’ll be happy to speak to you about your organisation and advise which of our packages would best suit you.
Delivered by great people with excellent knowledge
Our IT Support is delivered via a team of highly qualified engineers whose sole remit is to keep your IT infrastructure and employees working.
We have a large team of engineers who form our IT Support Desk and are on hand to handle your issues via phone and email in a professional, helpful manner. Our engineers are structured so that the more complex an issue, the more qualified the engineer who assists you will be. Our primary aim is get your issue resolved in the quickest time and ensure the integrity of your infrastructure is maintained. Sometimes our Support Desk Engineers will connect to your PC remotely, meaning they can access your equipment from our offices to fix your issue.
If your issue needs an on-site visit, a Field Engineer will be booked to come and see you within the timescales set out in your IT Support Package. They’re a highly qualified team who take great pride in solving a whole range of IT issues for our customers at their site.
Peace of mind for your business
As well as the actual service components of our IT Support Packages, you also get peace of mind from contracting with OGL Computer. We won’t be phased by any of your issues and will know how to get your IT issue resolved efficiently so your staff can get on with their priorities.
We’re very proud of our IT support services and the difference it makes to our customers.
Modern businesses depend on their IT company to operate effectively Whether your organisation has a small core of IT users or many hundreds of employees, you depend full-time on your IT infrastructure. Maintaining that infrastructure and ensuring its maximum performance is paramount, and therefore creating an effective IT support strategy is vital. We specialise ...Find out more >
OGL develop IEAGHG’s infrastructure over course of six year IT partnership At OGL we work incredibly hard to ensure our existing customers are kept informed of new technology and are the first to be offered the latest IT products as they arrive onto the market. Also, we understand that the needs of a customer can change during the course of an IT con...Find out more >
Cost-effective solution to the headache of IT admin & maintenance Management of all tasks associated with an IT infrastructure Worry-free & hassle-free IT Proactive support from experts Minimise the risk of user downtime & poorly-performing equipment Less expensive than employing a dedicated resource Let us worry about your IT admin s...Find out more >