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About Lanemark Combustion Engineering

Since they were formed in 1981, Lanemark is nationally known for designing, manufacturing, supplying, installing and commissioning gas burning systems. They also provide an aftersales service for heating burner systems that are used for liquid tank heating, process air heating and fired heaters within the Oil and Gas Industry. 

Their head office is based in Warwickshire where they employee around 30 staff.

Number of Employees: 30

Partnered with OGL since: 2013

Company Location: Warwickshire

Company Website: www.lanemark.com

OGL’s proactive rather than reactive support is key to Lanemark’s success

Back in 2013 OGL won the business of highly respected heating company, Lanemark Combustion Engineering, to provide all their IT support. OGL offers numerous IT services to Lanemark including unlimited telephone support and a four hour onsite response time by an engineer. OGL offers a range of tiered support packages that can be individually suited to businesses with varying IT needs. Lanemark currently has two servers, 20 network users and five remote users with VPN access.

We caught up with Lanemark’s Managing Director who was keen to speak to us about how OGL has impacted their business:

Before partnering with OGL, how did you manage your IT system?

“We have used external support companies for more than 20 years, and periodically we invite external providers to present their support packages and submit a proposal for how they can help us. OGL came to visit us and we were very impressed by what they proposed for our IT infrastructure which has had a great impact on the day to day running of our business. OGL has always offered us proactive IT support, whereas our previous IT providers would only ever offer reactive support.”

How has OGL’s IT support enabled you to improve your business operation?

“OGL has allowed our business to be much more efficient; in particular their suite of cloud products has enable us to access our data anywhere in the world. With hosted services and VPN access it means that our employees can still do business whilst travelling, so there is no downtime. OGL also supports us by providing remote monitoring for our servers so we don’t have to worry about server downtime which could severely disrupt our business.”

What’s the most critical aspect of IT for your operation?

“The most critical aspect of our IT is the operation, maintenance and backup of our server data and our SQL database which is all supported by OGL. This is essential for our business. Our historical data is also our reference point for providing intelligent aftersales to customers, so it’s imperative that all our data is backed up and supported. Our hardware is essential to our business too, such as our PC’s, which are all supplied, set-up and maintained by OGL.”

What are your future plans for the business?

“We are looking to grow through the development of our products combined with efficient expansion of our IT hardware and remote electronic service reporting. With new improvements happening all the time in the IT industry it’s great that our OGL Account Manager keeps us informed of up-to-date advances and developments in technology. He advises us on how this could be relevant to enhancing the operation, administration and growth of our business.”

How has working with OGL benefitted you most?

“OGL has a very proactive approach to their support which has proved essential for our business. We have regular meetings with our Account Manager, at which we also discuss our own ambitions for growth so he can suggest how new advances in technology may be used to enable us to achieve our goals. Working closely with our OGL Account Manager has benefited us as he advises us on updates or new versions of products and whether the time is right to take the upgrade or to wait until these have been proven to be reliable. We have a great relationship with OGL and look forward to continuing to work with them in the future.”

OGL services delivered to Lanemark:

  • Unlimited telephone support
  • Dedicated Account Manager
  • Loan equipment in the event of a first time fix not being achieved
  • Call vetting
  • Remote support
  • Four hour onsite response by an engineer
  • Full reload of server

"OGL has provided an excellent proactive service in supporting our network server and SQL server, as well as supplying and setting up our user PC’s and Microsoft Office software packages. Our Account Manager keeps us informed of up-to-date advances and developments in hardware and advises us on how this could be relevant to enhancing the operation / administration and growth of our business."

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IT Solutions that work

Find out how we can meet your business's IT needs

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On-Site Backup
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Networks & Servers
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Virtualisation
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Cloud Data Storage
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Data Storage
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The OGL Cloud
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Microsoft Azure
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Office 365
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Microsoft 365
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Hosted Desktops
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Internet Connectivity
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Data Storing & Sharing
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Cloud Computing
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IT Support packages
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On-Site Backup

In some situations, cloud-based disaster recovery solutions aren’t suitable, or, sometimes, businesses express a desire to keep all their data on-site. In that case we can offer on-site hardware to ensure you have a failsafe backup in place to make your data quickly and...

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Networks & Servers

We’ll evaluate your requirements to design and deliver a flexible, cost-effective network solution that is a perfect fit with your organisational needs. We can configure, manage and maintain your infrastructure or we can leave full responsibility up to you.

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Virtualisation

The single most effective way to reduce IT expenses while boosting efficiency and agility, not just for large enterprises, but for small and mid-size businesses too.

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Cloud Data Storage

A low cost solution that offers big benefits for your business. Our cloud team has built and implemented cloud storage and sharing systems for thousands of companies that require a robust data backup solution and instant access to files away from the office.

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Data Storage

By keeping your data secured at your location, our on-site storage solutions auto-backup your data and servers, while enabling staff to sync in applications when connected to the network.

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The OGL Cloud

Our very own highly advanced and secure platform that delivers incredible benefits for businesses looking to host their IT in a UK-based, state-of-the-art data centre.

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Microsoft Azure

A flexible approach to cloud computing, with infinite storage space that enables businesses to build, deploy and manage applications and services on a consumption basis rather than one fixed payment.

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Office 365

Office 365 from Microsoft incorporates Outlook, Microsoft’s cloud-based email solution, as well as a whole host of other workplace tools which can include Word, Excel, PowerPoint, OneNote, Outlook, Publisher, Access and SharePoint.

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Microsoft 365

A complete, intelligent solution that offers employees an opportunity to work creatively together while safe in the knowledge they are working securely. It combines all your favourite applications within Office 365, Windows 10 and Microsoft Enterprise Mobility and Security.

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Hosted Desktops

Instead of needing a PC that’s preloaded with the relevant applications and programs, you can use a thin client, laptop, smartphone, tablet or indeed a PC to access everything you need from the cloud, from any location with an internet connection.

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Internet Connectivity

State-of-the-art communications for businesses of all sizes and types. We can offer a vast range of connectivity platforms, from reliable lease lines to niche and bespoke products.

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Data Storing & Sharing

Storing data in a secure, yet accessible, way is a headache for many businesses we speak to. Your data needs to be safe, yet you also need access to it, from the office and maybe from remote locations too. And you also need the ability to share it with colleagues.

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Cloud Computing

Our specialists can architect, design, deploy and manage any type of cloud solution, based on business needs We have made a significant investment.

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IT Support packages

Modern businesses depend on their IT company to operate effectively. Whether your organisation has a small core of IT users or many hundreds of employees, you depend full-time on your IT infrastructure. Maintaining that infrastructure and ensuring its maximum performance is p...