Microsoft Windows Update Fix - March 2021

Following our recent communication regarding the issues identified with the application of the Microsoft Windows Update KB5000802, please see below instructions on how to carry out the proposed fix. You will need to select the fix that addresses the specific error message that you are receiving.

If your error message contains the words Bitmap DrawText then you need to follow all the instructions below in both Step 1 and Step 2.

If your error message contains the words Bitmap DrawImage then you need to jump straight to Step 2.

Step 1

1. Click the Start button, then click or type the word Control Panel

2. Click Change date, time or number formats

The Region dialog box appears.

3. On the Administrative tab, select Change system locale

The Region Settings box appears.

4. Ensure that locale settings are set to English (United Kingdom) and, if ticked, untick to option BETA: Use Unicode UTF-8 for worldwide language support

The click OK.

5. Test prof.ITplus functionality.

Step 2

1. Click the Start button, then click or type the word Control Panel

2. Click Uninstall a program

The Programs & Features dialog box appears.

3. Click View installed updates

The Installed Updates dialog box appears.

4. You will now need to uninstall KB5000802.

5. Reboot your PC / laptop.

6. Test prof.ITplus functionality.

If you experience any problems in following these steps please raise a Support Incident by emailing [email protected].