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About Saddleback

Founded and run by a team of passionate cyclists, Saddleback is the official UK home of the world's most prestigious road and mountain bike brands. They are proud to distribute high-end brands within the cycling market and offer an unrivalled level of support and brand building to their customers.

Having recently celebrated their fifteenth anniversary, the business is still run by the original founders, Andy and Sarah Wigmore. Based in Bristol, they currently employ over 50 members of staff, with the majority of them using either a desktop or a laptop. In order to support their operation and deliver high quality goods, they similarly needed a high-end IT solution to ensure the smooth running of their business.

Number of Employees: 53

Partnered with OGL since: 2013

Company Location: Bristol

Company Website: www.saddleback.co.uk

High-end distributor finds the perfect data backup solution

A recognised name within their industry, Saddleback, who has been an OGL customer since 2013, needed a robust and proven backup and recovery solution for their data to give them peace of mind and enable them to continue their success. After having initial discussions back in May 2019, we were delighted to be able to offer them the ideal solution to address their backup concerns and support their rapid data growth. In September 2019 we installed our backup solution, Datto, a fully managed backup & recovery service, that delivers a reliable, proven and scalable solution to their business continuity and disaster recovery concerns.

We spoke to their IT & Operations Manager to find out, not only why having a robust backup solution is important, but how they’re finding using our solution. He said: “How we addressed our backup concerns before OGL was certainly counterproductive. The previous solution was managed within four different consoles and required a great deal of admin effort on a daily basis, which hindered our operations.”

He continued: “Since we’ve had Datto installed, it’s allowed us to bring all our elements together into a single console. The entire operation can now be backed up or restored in one place, which also means I can create more restore points as there’s no crossover time to worry about between solutions, allowing me to pinpoint exactly where I can restore our data. It also gives us greater clarity on our backed-up data than our previous recovery solution. Having an all-in-one platform has really helped minimise our downtime and keeps our operations flowing smoothly.”

OGL’s backup solution provides Saddleback with a small appliance located within their offices and their data is backed up to the device every hour during working hours. A full back up of their device is then stored in Datto’s UK data centre every evening.

If the worst was to happen and a disaster occurred at Saddleback’s offices, we can either power up their server onto their local device, or simply power up the server in the Datto data centre.

When asked how important it is to back up their data, Saddleback’s IT & Operations Manager commented: “It’s essential for our continued success to back up our data, but that should be the norm, regardless of the industry. Our IT and data may not be the most exciting part of the business but it’s the foundation on which we all work. Our accounts, merchandising, warehouse, brand experts and creative departments all rely on our IT and data, and to lose that would be unthinkable. A robust backup solution should be paramount for every business.”

When discussing their relationship with OGL, he added: “We’ve always had a strong relationship with OGL, and we have a good connection with our Account Manager. It’s essential that we have this rapport, as in many ways they’re our eyes and ears and always know what new products or solutions are available and how other businesses are making a success of using them. Not everything will be a fit for us, but it might just spark a conversation around something unexpected, which could ultimately benefit us.”

He concluded: “We’re excited about the future at Saddleback and are looking to expand internationally. We understand we’ll have to confront issues such as distance, language and Brexit. Overcoming these hurdles with the right technological solutions will ensure we have continued success and I’m confident OGL can help us with this.”

“Since we’ve had Datto installed, it’s allowed us to bring all our elements together into a single console. The entire operation can now be backed up or restored in one place, which also means I can create more restore points as there’s no crossover time to worry about between solutions, allowing me to pinpoint exactly where I can restore our data."

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