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Opportunity Overview...

Technology under pins everything we do at OGL! Meaning we constantly adapt to understand the latest technologies and stay ahead of the competition. So, are you ready for your next challenge?

We are looking to recruit a Server Support Engineer to join our busy remote support team, supporting our large customer base throughout the UK.

The role involves working with the existing Server Engineers within the Service Delivery Division based at our offices in Kidderminster. You will be dealing with customer calls via the Call Logging team; giving operational advice and technical support to remotely resolve any issues. 

The successful candidate will demonstrate a total commitment to IT and the ambition to develop personally. You will also have the drive to self-study and learn new technologies in your own time, and will be offered training and support from the company and our internal trainer, as and when required.

You will be working alongside a highly skilled team of Service Desk Engineers who rely on each other to deliver technical excellence and resolve customer issues. You will be part of a team with bespoke technical abilities and skillsets which will assist you in becoming a key asset of our business.

No two days are same, so if you’re looking for career development and progression then please get in touch!

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    Permanent | Full-time
  • Server Engineer icon#2
    38.25 hours (Monday to Friday)
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    Location: Kidderminster
  • Server Engineer icon#4
    Salary: Dependant on experience
  • Server Engineer icon#5
    Team: Service Desk
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2021-01-29

Job Spec...

  • Job Type: Permanent - Full-time
  • 38.25 hours (Monday to Friday)
  • Location: Kidderminster
  • Salary: Dependent on experience
  • Team: Service Desk

Benefits...

  • Attractive salary package, dependent on experience
  • 25 days’ holiday plus bank holidays
  • Opportunity to buy and sell Annual Leave
  • Weekly dress down days
  • Private healthcare
  • Employee referral bonus scheme
  • Company pension scheme
  • Free on-site parking
  • Great opportunities for career development and progression

Key Responsibilities...

  • To analyse, understand and resolve escalated technical issues
  • To detail all relevant information into the OGL’s system to enable an effective field response if required
  • To ensure the customer is kept informed of the incident progress at all times
  • To suggest improvements to our customer’s solutions
  • Keeping customer records and updating documentation

Skills & Experience...

  • Excellent communication skills (both verbal and written)
  • Experience within a Service Desk environment
  • Expertise in Active Directory, Server Roles and Exchange
  • Knowledge of Virtualisation Technologies – Hyper-V, VMWare, Citrix is desirable
  • Knowledge of anti-virus products in a business environment (software and virus removal)
  • Experience of configuring and supporting Office products, particularly Outlook and 365
  • Knowledge of supporting other Microsoft products (Sharepoint, SQL etc) is desirable
  • Passion for emerging technologies and self-development

We reserve the right to close any vacancy from further applications when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

2021-01-05

Next Steps...

Email our Recruitment Team at [email protected] with your CV and a covering letter telling us why you are perfect for this role.

If you have any questions about this vacancy, please call 01299 873 873.

Apply for this role
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What it's like to work at OGL

Find out more about what it's like to work at OGL, team members who currently do this role and other career opportunities we currently have.

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Career Opportunities
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Apprenticeships
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Graduates
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Work Experience Placements
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Meet the Team
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Customer Success Stories
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Timeline
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What we're up to
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Career Opportunities

As well as offering excellent roles for technology-minded people, we also need people who aren’t necessarily IT-savvy (although it can be a bonus!) in departments such as Administration, Marketing, Finance, HR and Site Management.

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Apprenticeships

An apprenticeship with us, at OGL, provides hands-on experience, a salary and the opportunity to gain qualifications while you work. All of this whilst learning from, and being mentored by, our IT experts who you’ll work alongside. Find out more about the apprenticeship...

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Graduates

Have you completed your degree and looking to take the next steps in your career?  No matter your degree subject, we're always looking for talented, driven, hard working individuals to join the team.

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Work Experience Placements

We have several work experience opportunities on offer to the local schools and colleges that we partner with. Our work experience placements generally take place for one week, Monday to Friday, every year between June and September. 

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Meet the Team

We couldn't be the company we are today without the talented individuals that power the 3 divisions that make up OGL. Find out what it's like to work with us in a behind-the-scenes look into a day in the life of the OGL Team members. 

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Customer Success Stories

You don't just have to take our word for it. Our customers' success is what drives us to continually innovate and deliver the best business solutions and these are just a few of our favourite success stories from over the years.

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Timeline

From humble beginnings selling typewriters, we are now a leading provider of cutting-edge technology to over 1,200 UK businesses. We hope you agree our history is a fascinating read.

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What we're up to

Find out what we're up to, our latest fundraising activities and company events...

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