Software Support Advisor

Opportunity Overview...

OGL Computer Services Group has been delivering technology solutions to organisations across the UK for over 40 years. With our new business solution currently progressing successfully through Beta, we are now looking to recruit further Support Advisors into the Helpdesk Team.

The primary function of the Support Advisor role is to deliver exceptional customer service through both telephone and remote support. You will be the first line of contact for our Software customers who are looking for a friendly, confident and helpful advisor to effectively assist in answering their queries and helping to resolve any issue.

Customers rely on our latest software solution to keep their day-to-day business processes running smoothly, effectively, and efficiently. We pride ourselves on our quality of our products and services and as a crucial member of our Helpdesk Team, you will work closely and collaborate with a variety of people across the software department. This is a fantastic opportunity to join our talented and growing teams as we bring this exciting new product to market.

We are looking for people who may have experience in one or more of these areas:

Working in a support environment or in an accounts, purchase, sales order processing role. Has experience using Enterprise Resource Planning (ERP) Applications, or has previously worked closely with customers or in an IT environment.

If you are looking to progress your career this may be the challenge you are waiting for! 

  • Software Support Advisor icon#1
    Permanent - Full-Time
  • Software Support Advisor icon#2
    Monday to Friday
  • Software Support Advisor icon#3
    Location: Stourport-on-Severn
  • Software Support Advisor icon#4
    Salary: Dependent on experience
  • Software Support Advisor icon#5
    Team: Software Support
2021-01-22

Job Spec...

  • Job Type: Permanent - Full-Time
  • Monday to Friday
  • Location: Stourport-on-Severn
  • Salary: Dependent on experience
  • Team: Software Support

Benefits...

  • Attractive salary package, dependent on experience
  • 25 days’ holiday plus bank holidays
  • Opportunity to buy and sell Annual Leave
  • Private healthcare
  • Employee referral bonus scheme
  • Company pension scheme
  • Free on-site parking
  • Great opportunities for career development and progression
     

Key Responsibilities...

  • Accurately log support incidents onto our IT service management system
  • Evaluate the customer’s request and where possible offer a resolution
  • Ensure our customers feel confident that their requirements will be addressed in a timely and effective manner
  • Act as the link between our customers and the teams within our Software Department
  • Ensure exceptional customer care and service is delivered at all times

Skills & Experience...

  • Exceptional written and communication skills
  • A good knowledge of ERP software systems i.e. stock, sales order processing and financials is desirable but not essential
  • Willingness to study and learn business software procedures and products
  • A passion to deliver exceptional customer service
  • Enthusiastic about IT and Technology
  • A desire to build strong customer relationships
  • Excellent communication, organisation and time management skills
  • Confident, adaptable and personable
2021-01-05

Next Steps...

Email our Recruitment Team at [email protected] with your CV and a covering letter telling us why you are perfect for this role.

If you have any questions about this vacancy, please call 01299 873 873.

Apply for this role
Software Support Advisor-icon-second-section

What it's like to work at OGL

Find out more about what it's like to work at OGL, team members who currently do this role and other career opportunities we currently have.