Software Trainer

Opportunity Overview...

Join us! A prosperous and growing company at a truly exciting phase of launching our new business software solution. Authored by our in-house team of Developers, our business management software is designed to streamline and improve efficiencies of wholesalers and distributors. We’re looking for passionate and focused individuals to join our supportive and friendly implementation team that strive to exceed customer expectations and represent OGL Software as market leaders in the industry.

We’re expanding our Implementation Team to help consult with customers and implement our software into their business. You’ll be making a difference to small businesses across the UK, helping them digitally transform their operations and stay competitive.

This is a fast-paced role that demands excellent communication and teamwork; you’ll need to build trust with the customers and effectively collaborate with teams across the business. You’ll be required to take ownership of your assigned implementation projects, so you’ll need to be driven and determined to succeed, always going the extra mile for our customers.

Are you an enthusiastic and professional Software Training Consultant with experience of implementing business software solutions? Or do you work in purchasing, stock control or sales for a stockist and distribution company and are looking for a new opportunity? If you have a passion to learn and an ability to build strong customer relationships, then we want to hear from you.   

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    Permanent - Full-Time
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    Monday to Friday
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    Location: Stourport-on-Severn
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    Salary: Dependent on experience
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    Team: Software Implementation
2020-12-11

Job Spec...

  • Job Type: Permanent - Full-Time
  • Monday to Friday
  • Location: Stourport-on-Severn
  • Salary: Dependent on experience
  • Team: Software Implementation

Benefits...

  • Attractive salary package, dependent on experience
  • 25 days’ holiday plus bank holidays
  • Opportunity to buy and sell annual leave
  • Private healthcare
  • Employee benefits package including leisure, travel and retail discounts
  • Employee referral bonus scheme
  • Company pension scheme
  • Free on-site parking
  • Great opportunities for career development and progression
     

Key Responsibilities...

  • Master the capabilities of the system, keeping up to date with new features and modules.
  • Willing and able to self-learn, with a desire to become a go to expert / product specialist
  • Take ownership of all consulting and delivery aspects of the project, working with customers to fully understand their requirements
  • Business Process Modelling - create and update customer workflow documentation.
  • Advise customers on how to use the software most effectively and, where possible, modifying customers' existing processes, procedures, and process flows
  • Manage your customer support requests
  • In collaboration with the key project stakeholders, ensure milestones are achieved
  • Develop relationships and ensure a first-class customer service
  • Highlight concerns & queries and report back to the Project Leader & Implementation Manager

Skills & Experience...

  • Knowledge of ERP systems, i.e. Sage and SAP is desirable
  • Experience of blended learning methodologies and e-learning systems is desirable
  • A positive approach to problem solving
  • Strong interpersonal skills, including both proficient verbal and listening skills, with the ability to persuade & influence
  • Possess a comprehension of business processes, modelling and supporting technologies
  • Outstanding communication and presentation skills
  • Excellent organisational skills and time management
  • Applicants must hold a full, clean driving licence
2020-11-12

Next Steps...

Email our Recruitment Team at [email protected] with your CV and a covering letter telling us why you are perfect for this role.

If you have any questions about this vacancy, please call 01299 873 873.

Apply for this role
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What it's like to work at OGL

Find out more about what it's like to work at OGL, team members who currently do this role and other career opportunities we currently have.