Software Support Documents

Downloadable documents


Below are links to some useful documents relating to our Software products and services:

Top Tips 

Unexpected Outages

Download

Default Email Subjects

Download

Amendment Logs

Download

Clear Down Remittances                                                           

Download

Creating new prof.ITplus users                          

Download

Sales and Purchase Ledger

Download

 

Training Guides

Calculating Minimum, Maximum, Optimum Levels                   

Download

Stock Take

Download

Function Keys

Download

Navigation

Download

Bank Reconciliation

Download

NL Account Setup

Download

Year End Adjustment

Download

PL Remittance

Download

Advance Cash Posting

Download

Posting Payments Received

Download

Creating a New Depot

Download

 

Making Tax Digital 

MTD Security Updates

HMRC are planning service downtime for MTD VAT. 

This scheduled maintenance will impact MTD services for both VAT and ITSA in order to incorporate updates from: 

9:00am to 5:00pm (at the latest) on Monday 17th June, customers will be unable to:

  • submit VAT returns through MTD software
  • view return information through their online services account or software.
  • change of circumstances

For more information on when this will take place, please visit HMRC's website

Need to know:

Before you connect HMRC to prof.ITplus and submit your VAT returns you need to sign up to MTD via HMRC. This could take up to 3 days so be sure to leave enough time before you need to submit. 

For more information on signing up to MTD via HMRC, please visit their help and support page - HMRC Help & Support for MTD

HMRC News Release: Ditch paper receipts as VAT goes digital

Download

Making Tax Digital: prof.ITplus User Guide 

Download

 

Accounting

How to... prof.ITplus Stock Ledger Period End Routines       

Download

How to... prof.ITplus Sales Ledger Period End Routines

Download

How to... prof.ITplus Purchase Ledger Period End Routines

Download

How to... prof.ITplus Nominal Ledger Period End Routines

Download

 

Warehouse Management

WMS Mobile Applications Best Practice                              

Download

WMS Handset Update Procedure

Download

WMS Client Upgrade Procedure

Download

 

Remote Ordering 

ROAD app - a Quick Guide (Android)                                 

Download

ROAD app - a Quick Guide (IOS)

Download

ROAD app - How-To Guide (Android)

Download

ROAD app - How-To Guide (IOS)

Download

We are currently recruiting for Service Desk Co-Ordinator , 2nd / 3rd Line Support Engineer, Software Incident Management Lead Find out more >