1st Line Technical Engineer

Opportunity Overview...

Do you have a passion for problem solving and enjoy troubleshooting?  Have you studied ICT at school, college or university or perhaps you simply have a keen interest in IT? Maybe you have built your own PC at home and are the go-to person for family and friends when they have an IT issue, and you are now looking for your first step into a career in IT.  Or you may already be working in IT and would like to progress your career.  If this sounds like you then we may just have the perfect role… 

We are looking for an enthusiastic individual to join our dynamic, and expanding, Service Desk within our IT Solutions Division.  You’ll be working with other talented Technical Engineers and consultants, supporting our customers, providing a first-class service, whilst gaining vital knowledge, skills, and experience along the way. 

In this role you will be the first point of contact for our customers, so will need to be a clear, confident and professional communicator. You will play a key role in the team meeting the high level of service OGL strives to deliver.  This role will give you exposure to our impressive portfolio of IT and cyber security products and services putting you at the cutting edge of the latest technologies.  And you’ll benefit from our hybrid working policy so you can enjoy the blend of both office and home working.  

So that’s what we are looking for, but why work for OGL IT Solutions? 

OGL IT Solutions is the specialist managed IT services division within the highly successful OGL Group. 

OGL is at the forefront of the technology industry, partnering with some of the biggest global players in IT and cyber security. Our team of highly qualified engineers and installation teams also work closely with our cyber security division, CyberGuard, to deliver robust and secure IT services and solutions. 

And we’re growing, which is why we are seeking dynamic, motivated and talented people to come and join our team! 

We offer fulfilling careers, personal and professional development and a great working environment. Having started from humble beginnings in 1976, we value our heritage and the solid enduring foundation we are built on, but we have continually evolved to remain at the forefront of the technology industry. 

You’ll be working alongside over 300 highly skilled, talented, ambitious individuals who work together to deliver best-in-class solutions and a first-class service to our customers. We actively support internal progression and personal development if you want it, and there is immense job satisfaction to be found at OGL, with a culture that supports staff, listens to ideas and includes people at all levels in the decision-making process. 

Our fantastic employees are proud to work for OGL IT Solutions, and you will be too if you join us as we continue to expand. 

Now for the detail… 

  • 1st Line Technical Engineer icon#1
    Permanent | Full-time
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    Monday to Friday
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    Location: Kidderminster / Hybrid
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    Salary: Up to £20k
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    Team: Service Desk

Job Spec...

  • Job Type: Permanent - Full-time
  • Monday to Friday
  • Location: Kidderminster / Hybrid
  • Salary: Up to £20k
  • Team: Service Desk  


Our staff work hard, and we appreciate their commitment. That’s why we want them to feel valued. We have all the standard benefits you expect from most employers plus a few extras too… 

  • Hybrid / flexible working 
  • 25 days holiday plus 8 bank holidays 
  • Opportunity to buy and sell holiday 
  • Private healthcare 
  • Employee referral bonus scheme 
  • An investment in your learning, development and career progression 
  • Free on-site parking 

Key Responsibilities...

  • Trouble shooting and diagnosing IT hardware and software faults  
  • Logging customer incidents and requests  
  • Working alongside our 2nd Line and Field Services Teams to escalate calls as required 
  • Ensuring customer calls are managed efficiently 
  • Offering advice and support to customers in a professional manner 
  • Work within a small team as part of a wider service delivery function 
  • Focus on developing your skills with support of other team members 

Skills & Experience...

Essential Skills & Experience

  • Great customer service skills 
  • Knowledge of technology / IT terms and issues 
  • Confident communicator via email, telephone and face to face 
  • Desire to learn new products and technologies 
  • Can-do attitude 
  • Possess a logical approach to trouble shooting 

Desirable Skills & Experience 

  • Previous experience of working within a busy service desk / customer response environment  
  • Microsoft Windows 10 knowledge / awareness 
  • Microsoft Office knowledge / awareness 
  • Active Directory administration 
  • Office 365 knowledge / awareness including email support 
  • Familiar with LAN (and WAN) technologies 

Next Steps...

Email our Recruitment Team at [email protected] with your CV and a covering letter telling us why you are perfect for this role.

If you have any questions about this vacancy, please call 01299 873 873.

Apply for this role
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What it's like to work at OGL

Find out more about what it's like to work at OGL, team members who currently do this role and other career opportunities we currently have.