1st Line Technical Engineer

Opportunity Overview...

We are currently seeking an enthusiastic 1st Line Technical Engineer to join our dynamic and expanding Technical IT Services Division. You will be responsible for ensuring that all customer calls are answered promptly, handled professionally and meet the high-quality service OGL strives to deliver.

You’ll become part of our Technical Support Team and collaborate with Sales, Account Management, Software Development and Technical, who are all passionate about exceeding our customers’ expectations and providing first class technology solutions.

To be successful in this role, you’ll need to be a self-motivated individual with plenty of drive, energy and enthusiasm to achieve set goals. This role requires you to be results orientated with a strong focus on high quality standards and attention to detail.  With a passion for problem solving and skills in trouble shooting, you will be a clear, confident and professional communicator with the ability to liaise and interact with third party suppliers, senior stakeholders and colleagues.

So, if you’re looking for a career that’s not just challenging, but full of potential and rewards, then please get in touch!

  • 1st Line Technical Engineer icon#1
    Permanent | Full-time
  • 1st Line Technical Engineer icon#2
    Monday to Friday
  • 1st Line Technical Engineer icon#3
    Location: Kidderminster
  • 1st Line Technical Engineer icon#4
    Salary: Dependant on experience
  • 1st Line Technical Engineer icon#5
    Team: Service Desk

Job Spec...

  • Job Type: Permanent - Full-time
  • Monday to Friday
  • Location: Kidderminster
  • Salary: Dependent on experience
  • Team: Service Desk  


  • Attractive salary package, dependent on experience
  • 25 days’ holiday plus bank holidays
  • Opportunity to buy and sell annual leave
  • Private healthcare
  • Employee referral bonus scheme
  • Company pension scheme
  • Free on-site parking
  • Great opportunities for career development and progression

Key Responsibilities...

  • Trouble shooting and diagnosing IT hardware and software faults
  • Logging customer incidents and requests
  • Aiming to resolve incidents within a 20-minute timescale
  • Escalating all un-resolved calls to the 2nd Line Team or to the Field Services Team if on-site intervention is required
  • Ensuring customer calls are managed efficiently
  • Offering advice and support to customers in a professional manner

Skills & Experience...

  • Great customer service skills
  • Previous experience of working within a busy service desk / customer response environment would be beneficial
  • Knowledge of technology / IT terms and issues
  • Confident communicator via email, telephone and face to face
  • Desire to learn new products and technologies
  • Can-do attitude
  • Possess a logical approach to trouble shooting
  • Knowledge of Exchange/365 products

Next Steps...

Email our Recruitment Team at [email protected] with your CV and a covering letter telling us why you are perfect for this role.

If you have any questions about this vacancy, please call 01299 873 873.

Apply for this role
1st Line Technical Engineer-icon-second-section

What it's like to work at OGL

Find out more about what it's like to work at OGL, team members who currently do this role and other career opportunities we currently have.