Customer Success Manager

Closing date: 30th May 2025

What we’re looking for…

A natural people person who can forge long lasting working relationships with customers and enjoys being their trusted advisor and their ‘go to’ when it comes to advice about their software solution and services.

Are you tired of selling the same old software?

Do you have ERP or business software experience, and relish the opportunity to join a dynamic and growing business that continually invests in its software solutions to meet the ever-changing needs of their customers? Does excellent customer service and retention always sit at the forefront of your approach?

If so, we may just have the perfect opportunity for you!

Your opportunity to make a real impact…

We are looking for a customer-focused individual who can fulfil a sales role within our Customer Success Team as an Account Manager. Our Customer Success Team has a blend of Account Managers, who are the primary point of contact and advocate of our portfolio of products and solutions, to ensure our customers are maximising their software experience and usage of the solutions within their business, and our Transition Sales Team, who work with existing customers (who use our prof.ITplus system) and demonstrate the exciting features and functionality of our newest ERP solution, Profit4, and support them in their decision to transition to the new system.

With over 600 existing customers across the UK and a growing customer base, this is a fantastic opportunity for someone who is looking for their next sales role. You will be working alongside other experienced Customer Success Managers and Sales Consultants who will support your integration into the team and handover of accounts. You will also have the support of our skilled Sales Administration Team and our Marketing Team.

Essential Skills & Experience

• Sales experience (new business and/or account management).

• Experience in taking a consultative approach by understanding business processes and matching customer needs to deliver customer-focused solutions.

• Can demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organisation, internally and externally.

• Excellent listening, presentation and negotiation skills both face to face and on Teams.

• Committed to delivering first-class customer service.

• Ability to manage multiple projects at any one time while paying strict attention to detail.

• Self-motivated, organised and able to thrive in a results-driven environment.

Desirable Skills & Experience

• Experience of working with an ERP system. You may have used our solutions, or an alternative ERP system in your career, offering you a great insight into real world benefits that can be realised.  

• Knowledge of software implementation & training.

• Knowledge of the stockist, merchant, distributor and wholesale sector.

Key Responsibilities

• Carrying out at least quarterly visits with our customers to support their requirements, which will involve UK travel, some overnight stays and the need for excellent planning to optimise your days seeing multiple customers where geographically possible.

• Nurturing customer accounts for upsell, cross-sell and contractual revenue opportunities.

• Produce professional and accurate sales proposals.

• Attend scheduled meetings with other members of the team, including Line Managers, to discuss potential pipeline and ongoing activity.

• Maintain an appropriate level of knowledge of products, services and technological developments to be able to advise customers.

• Liaise with internal stakeholders and discuss projects with development, web, support and account management teams.

• Maintain high standards of record keeping on our CRM.

• Achievement of monthly, quarterly and annual sales targets.

• Work alongside Marketing to deliver and optimise opportunities from campaigns.

Benefits

Our staff work hard, and we appreciate their commitment. That’s why we want them to feel valued. We have all the standard benefits you expect from most employers plus a few extras too…

• Car allowance

• Target related bonus

• Private healthcare

• Hybrid / flexible working

• 25 days holiday plus 8 bank holidays

• The option to buy and sell additional holiday days

• Support for your learning, development and career growth

• An employee reward board to recognise great work

• Company social events to bring the team together

• A referral bonus scheme for employees

• Free on-site parking

Next Steps...

Email our Recruitment Team at careers@ogl.co.uk with your CV and tell us why you are perfect for this role. If you have any questions about this vacancy, please call 01299 873 873.

We reserve the right to close any vacancy from further applications when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.