Our faith has been restored in IT thanks to OGL. We are where we want to be with our infrastructure and have a partner that will help us with day-to-day support but can also offer strategic IT planning should we need it in the future.
Active GloucestershireCheltenham Read more Case Studies
Being an OGL Customer
Excellent customer care
At OGL, we understand that moving to a new IT provider is a big change so we put an awful lot of effort into ensuring our customers are extremely well looked after during the switch to OGL, and beyond.
All our customers benefit from:
The best technology, managed by experts
Our partnerships with world leading brands such as HP, Microsoft, Citrix, VMware and Kaspersky mean we get access to exclusive technical information, training, user groups, member websites, pre-release products and evaluation packages. In turn this means the services we deliver to you are best-in-class, and more importantly will result in hassle-free IT for you.
Access to vastly experienced and qualified IT staff
The beauty of choosing OGL as your IT partner is that we have hundreds of IT professionals at our disposal, meaning we have every kind of IT specialism covered. That means you don’t have the task of finding your own IT staff. Of course, some of our customers like to have their own internal IT resource in which case we are more than happy to work alongside them.
Support throughout your move to OGL
Our team of experts will be on hand throughout your move to ensure you receive a first class OGL introduction and migration from your previous IT provider. The team is very familiar with the extra requirements that our new customers naturally have and are well equipped to handle all enquiries and ensure you are confident with your move to OGL.
Full project management
If you have purchased a full IT hardware or hosted solution, you will be assigned a dedicated Project Manager who will draw up a scope of works for you to approve. This document will include key milestones to ensure the project is running smoothly.
Workshop repair service
IT hardware unavoidably needs repairs, fixes, and patching from time to time. Our experienced engineers operate from a state-of-the-art IT workshop to test, diagnose and repair hardware. We also offer a loan equipment service whereby we will deliver and install replacement kit, whilst yours is in our workshop. We’re always thinking of our customers and how to minimise disruption and downtime.
What happens once you’ve successfully transitioned to OGL Computer?
Once you’re up and running with your new IT solution from OGL, you’ll have all kinds of services and resources available to you to ensure maximum customer satisfaction:
Regular visits from your Account Manager
After your transition period, we will introduce you to your dedicated Account Manager who will work with you to ensure that your IT infrastructure and services are meeting the needs of your business. They’ll also offer ongoing service reviews, advice and guidance.
IT strategy planning
IT and the provision for business technology is now very much a necessity for any modern business. Utilising technology is a key way to put yourself ahead of the competition, or at the very least keep pace with them. Your Account Manager will keep you abreast of developing workplace technology and offer recommendations that can drive your business forward.
More about Strategic IT Partnerships
Unlimited* access to our Service Desk
Access to our Service Team means you’re never more than a phone call or email away from expert help for issues as they arise. Timely, professional, helpful responses from our friendly team are as standard.
*Fair usage rules apply.
Regular customer communication
Naturally we like to keep in touch with our customer base and so we send out regular updates full of useful information about technology and what’s going on at OGL Computer. As a responsible IT partner we also endeavour to let you know of any general issues that may arise – perhaps warnings of common security threats or hints and tips on how to keep your IT infrastructure safe and secure.
Modern businesses depend on their IT company to operate effectively Whether your organisation has a small core of IT users or many hundreds of employees, you depend full-time on your IT infrastructure. Maintaining that infrastructure and ensuring its maximum performance is paramount, and therefore creating an effective IT support strategy is vital. We specialise ...Find out more >
Managing a business' IT infrastructure is a complex task Managing the IT infrastructure of your business in-house, especially a growing one with developing needs, is a complex task that can swallow up serious time and money. Perhaps it’s time to consider outsourcing the management of your infrastructure to free up your internal resources. You’ll g...Find out more >
OGL brings security, reliability and flexibility to Active Gloucestershire The situation For some time, Chief Executive Officer John Stevens had been aware that Active Gloucestershire’s IT infrastructure was somewhat lacking and also felt the monthly costs were very high for the inconsistent service levels given by their contractor. As an organisat...Find out more >