Customer Relationship Management (CRM)

Your customer interactions

in one fully integrated module

  • Effectively manage existing customers and prospects
  • Impress your customers with personal service
  • Contact details, enquiries, transactions and notes all in one place
  • Incoming and outgoing emails auto-linked to CRM record 
  • Run targeted / segmented marketing campaigns through the CRM 
  • Manage prospecting and telesales activity effectively
  • Schedule daily, weekly and monthly follow-up tasks 

Understand and impress your customers and prospects

Your customers will experience excellent service from your staff, using our super powerful and intelligent Customer Relationship Management module (CRM).

What is a CRM system? 

Imagine being able to view all interactions your business has ever had with a customer. The prof.ITplus CRM system pulls together all of your customer emails, images, records and related files to help your staff handle queries swiftly, accurately and confidently, with full traceability and knowledge of the customer journey.

Access to live data about your customers will be possible from the office, road or remote location, so your sales team can be sure to maximise sales opportunities by cross-selling, up-selling, offering discounts and plugging special offers.

Issues such as staff absence can leave you without access to vital customer information; prof.ITplus manages all your documents centrally helping to remove these obstacles and giving you full visibility of past communications and related records.

CRM for wholesale distributors

Developed and refined for over 30 years, our CRM is second to none.

Your existing customer relationships will become stronger, because you’ll be able to better respond to their needs. And generating new business will become easier because you’ll have a place to manage your contact with prospects. What’s more you’ll be able to profile prospects, against existing customers, to identify their likely purchases and then target them intelligently with product offers.

Get in touch to find out more about CRM

We are currently recruiting for 1st Line Technical Apprentice, IT Technical Apprentice, Sales Support Administrator Find out more >