Customer Relationship Management (CRM)

Your customer interactions

in one fully integrated module

  • Effectively manage existing customers and prospects
  • Impress your customers with personal service
  • Contact details, enquiries, transactions and notes all in one place
  • Incoming and outgoing emails auto-linked to CRM record 
  • Run targeted / segmented marketing campaigns through the CRM 
  • Manage prospecting and telesales activity effectively
  • Schedule daily, weekly and monthly follow-up tasks 

CRM: Understand and impress your customers and prospects

Your customers will experience excellent service from your staff, using our super powerful and intelligent Customer Relationship Management module (CRM).

Imagine having all your existing and prospect data in one unified system. The prof.ITplus CRM module pulls together all of your customer emails, images, records and related files to help your staff handle queries swiftly, accurately and confidently, with full traceability and knowledge of the customer journey.

The benefits of a Customer Relationship Management System

A CRM gives you full control and visibility over your customers' data. This gives your employees the tools to effectively communicate with your customers and improve customer service. 

Generating new business will become easier. You'll be able to better manage your prospects with the ability to profile them against existing customers to identify their likely purchases and target them with intelligent product offers. Similarly, you can detect leakage opportunities or relevant promotional offers to discuss with your existing customer base to increase spend. 

Access to live data about your customers will be possible from the office, on the road or any remote location, so your sales team can be sure to maximise sales opportunities by cross-selling, up-selling, offering discounts and plugging special offers.

Issues such as staff absence can leave you without access to vital customer information; prof.ITplus manages all your documents centrally helping to remove these obstacles and giving you full visibility of past communications and related records. 

Developed and refined for over 30 years, our CRM is second to none.

Get in touch with OGL to discuss your CRM needs

Speak to one of our experts about the benefits of the prof.ITplus integrated CRM system. Our CRM software brings together all your customer information in one unified platform, making life easier for you and your team. Get in touch today

Get in touch to find out more about CRM

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