"Introducing OGL’s integrated CRM system to Securikey has been brilliant, it saves time, reduces errors and enables us to react quickly and accurately to customers’ requests."
SecurikeyAldershot Read more Case Studies
Customer Relationship Management (CRM)
Your customer interactions
in one fully integrated module
- Effectively manage existing customers and prospects
- Impress your customers with personal service
- Contact details, enquiries, transactions and notes all in one place
- Incoming and outgoing emails auto-linked to CRM record
- Run targeted / segmented marketing campaigns through the CRM
- Manage prospecting and telesales activity effectively
- Schedule daily, weekly and monthly follow-up tasks
Understand and impress your customers and prospects
Your customers will experience excellent service from your staff, using our super powerful and intelligent Customer Relationship Management module (CRM).
Imagine being able to view all interactions your business has ever had with a customer. The prof.ITplus CRM system pulls together all of your customer emails, images, records and related files to help your staff handle queries swiftly, accurately and confidently, with full traceability and knowledge of the customer journey.
Access to live data about your customers will be possible from the office, road or remote location, so your sales team can be sure to maximise sales opportunities by cross-selling, up-selling, offering discounts and plugging special offers.
Issues such as staff absence can leave you without access to vital customer information; prof.ITplus manages all your documents centrally helping to remove these obstacles and giving you full visibility of past communications and related records.
Everything you’d expect from a CRM… and much more
Developed and refined for over 30 years, our CRM is second to none.
Your existing customer relationships will become stronger, because you’ll be able to better respond to their needs. And generating new business will become easier because you’ll have a place to manage your contact with prospects. What’s more you’ll be able to profile prospects, against existing customers, to identify their likely purchases and then target them intelligently with product offers.
Securikey explains why prof.ITplus is “invaluable” to their business When Securikey came to OGL in 2011 looking for an ERP (enterprise resource planning) system to manage their processes they had a number of issues that they wanted it to resolve. Securikey’s Financial Director took time out of her busy schedule to explai...Find out more >
Grow your market indefinitely by going online Integrated fully with prof.ITplus Data is transferred with little user intervention Comprehensive online customer portal Reduce admin time with self-serve customer portal Online orders handled along with non-web orders Synchronised data flow between prof.ITplus and website All product information pop...Find out more >