About Deltawaite

Deltawaite is a family-run business founded in 1965. They are basedin Barrow-in-Furness and are suppliers of a whole range of PPE equipment, as well as some janitorial and hygiene products. As part of the Eurosafe buying group, Deltawaite stocks and distributes the very best products at best prices for its customers.

Deltawaite has 16 employees, a network of 12 PCs and has been using prof.ITplus since December 2011.

Number of Employees: 16

Partnered with OGL since: 2011

Company Location: Barrow-in-Furness, Lancashire

Company Website: www.deltawaite.co.uk

Deltawaite recommends prof.ITplus and praises ‘seamless transition’

Eurosafe member, Deltawaite, has given a glowing review of prof.ITplus, the business software they selected three years ago when they decided they needed to invest in their IT infrastructure in order to take the company forward.

The Account Manager at Deltawaite, responsible for liaison with OGL Computer said, “Our old system was dated and meant staff were carrying out lots of manual tasks. We knew we needed a better system that would free up time for working more strategically.”

He continued: “We selected OGL and prof.ITplus because other members of our buying group, Eurosafe, had recommended it and we wanted to benefit from the business improvements that they had seen. Another big attraction with prof.ITplus was the training that was offered as part of the package. We hadn’t updated our software or business processes for a long time, so it was going to be a big change for staff. Knowing that OGL would deliver a full, professional training programme for all our prof.ITplus users gave us assurance that staff would be given the knowledge to use the system confidently from the beginning and deliver the business benefits Deltawaite needed. We got the seamless transition we were after.”

prof.ITplus is now the main operating system for the day to day running of Deltawaite. It manages their stock levels, produces quotations, sales orders, purchase orders and invoices and handles supplier payments.

The company also uses the Customer Relationship Management and Business Intelligence modules to generate fully customised reports to provide exactly the data that Deltawaite require to analyse their business.

Furthermore, prof.ITplus is set up to alert Deltawaite staff when a customer event needs actioning. A customer event may be anything from a call-back, a price-list request, a customer care issue, a promotional offer or perhaps just a reminder to touch base and maintain good customer relations.

“Three years in with prof.ITplus and the benefits we hoped for when starting this journey have been successfully realised,” praised Deltawaite. “The biggest difference has been the improvement to the management of our e-commerce websites. prof.ITplus now integrates with our three e-commerce sites to automatically update prices, product information and stock availability for our customers.”

“We have learnt a lot about ourselves in the past three years thanks to the intelligence of prof.ITplus and its capability to drill down to fine detail. We have recommended the system to two other businesses already and can certainly vouch for its suitability to our industry and the support that comes along with it from the team at OGL.”