“Profit4’s live data and speed have exceeded our expectations… what used to take an hour now takes just eight minutes - live stock visibility has virtually eliminated overselling.”

Sharon Haines, Business Manager

Chabrias Ltd

“Profit4’s live data and speed have exceeded our expectations… what used to take an hour now takes just eight minutes - live stock visibility has virtually eliminated overselling.”

Sharon Haines, Business Manager

Chabrias Ltd

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Industry
Catering Equipment
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Location
Solihull, West Midlands
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Partnered with OGL
Over 20 years

About Chabrias Ltd

The U Group Ltd operates in kitchenware and hospitality equipment, supplying businesses across the UK since 1974. In 2015, the company launched Chabrias Ltd, a direct-to-consumer online brand selling homeware and kitchenware via its own OGL eShop website, Amazon, eBay, and Shopify. Today, the combined team comprises around 65 employees.

Features used

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  • OGL eShop
  • Order Management
  • Stock control
  • Amazon integration
  • eBay integration
  • Shopify integration

The challenge

  • As Chabrias expanded, their ERP requirements became more complex
  • After review and consultancy, it was clear that Profit4 would provide the modern capabilities needed to support their multi-channel growth
  • Profit4 enables Chabrias to:
    • Automatically capture  and reconcile orders across all sales channels
    • Maintain live stock visibility to eliminate oversells
    • Speed up order processing and dispatch, improving customer satisfaction

The solution

Profit4 is a modern, cloud-based ERP system built to meet the demands of multi-channel online sales. By introducing automation and real-time visibility, Chabrias has the scalability and agility required to keep pace with growth and deliver a seamless customer experience.

By transitioning to Profit4, Chabrias can now:

  • Capture and process orders automatically across every online sales channel
  • Keep stock levels accurate in real time, preventing oversells and delays
  • Dispatch orders faster, improving customer satisfaction and loyalty
  • Give staff more time to focus on sales and growth rather than admin
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“We were constantly firefighting before. Customers were frustrated with delays and we were struggling to keep up. What should have been a routine day could feel overwhelming.”
Sharon Haines, Business Manager
Chabrias Ltd

The results

From resolving shipping label issues to streamlining data flows, OGL provided onsite and remote support throughout the Go Live process.

“OGL’s support during integration was brilliant,” Sharon reflects. “OGL kept us informed, sorted issues quickly, and gave us confidence throughout.”

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“We’ve seen a 12% increase in sales since launching Profit4 earlier this year. With fewer manual tasks, we’ve reduced our team from seven to five without impacting output.”
Sharon Haines, Business Manager
Chabrias Ltd
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“We’ve cut order delays, reduced staffing needs, and dramatically improved admin productivity and customer service,” confirms Sharon. “Profit4 has transformed the way we work.”

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The results

Efficiency: Order processing times cut by over 80%
Growth: Online sales up 12% since launch
Cost savings: Reduced admin team from seven to five without impacting output
Customer service: Live stock visibility has eliminated overselling and improved satisfaction
Scalability: A cloud-based system ready to handle future growth
Integration with eCommerce shopping channels
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Chabrias reflects on their partnership with OGL

Reflecting on their long-standing partnership with OGL, Chabrias are focused on driving growth and improving operational efficiency. Chabrias is now prioritising sales through its own eShop website, where margins are higher, aiming to reduce dependency on third party shopping channels. With Profit4’s real time infrastructure, the brand is targeting a significant increase in daily online orders - from 600 to over 1,000.

“Profit4 has made us more efficient, scalable and customer focused,” Sharon Haines, Business Manager at Chabrias, concludes. “It’s not just about speed, it’s about giving our team the tools to grow, keeping customers happy and positioning Chabrias for the future.”

For businesses currently using prof.ITplus, Chabrias’ experience highlights the clear advantages of transitioning to Profit4. Businesses handling multi-channel sales can benefit from Profit4’s cloud-based system, which delivers live stock visibility across all channels, reduces overselling, and significantly lowers administrative workload.

“We’ve seen first-hand how much more efficient Profit4 makes our operations,” Sharon adds. “It has transformed how we work, reduced admin time, and given us confidence to scale our online sales.”

Partnering with OGL during the transition ensured a smooth and supported migration, minimising disruption and delivering results quickly. For any business looking to grow efficiently, streamline processes, and future-proof their operations, Profit4 provides a practical, high impact solution.

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