Claire Jones

What did you do before joining OGL?

Can't remember, I've been here too long! I worked for a window manufacturing company when OGL cold called us and I kept the business card as I was in the process of moving house to Stourport and wanted a job closer to home.

Tell us a bit about your role

At OGL I'm responsible for the Account Management Team who look after our existing customers as well as our New Business Team who bring new customers on board.

What might people not know about your role?

I review every software support contract for every customer to ensure they get value. We also collaborate a lot in the software department to compile tailored solutions for customers, be it training plans, integrations into other supporting packages or website developments.

What are you most proud of in your job?

Customer satisfaction and maintaining a happy and motivated team.

What do you like about working at OGL?

The people. I'm fortunate to have a fantastic supportive team who work together to achieve our goals and of course the customers; I've built up long standing relationships with many of them and have seen their children grow up and take on the businesses in some cases!

What's the best career advice you have been given?

You're only as good as the team around you.

What do you get up to at the weekend?

Mainly ferrying my children around from activity to activity, supporting my husband with his motocross team, pilates, skiing, reading, going out with friends and drinking gin or cocktails!

What did you want to be when you were growing up?

Cabin crew (I love travelling) and a writer.