Customer Co-ordinator
The bridge between clients and satisfaction, Jemma ensures every interaction with OGL leaves a positive echo.
14 years as School Business Manager / Office Manager at the largest Primary School in Worcestershire, with a brief dabble in the NHS between then and OGL.
I think I saw a post online and was miserable commuting from Bewdley to Worcester and back each day - driving past the OGL building, with little to no knowledge of what was in store I went for it!
I am officially the “Software Customer Co-ordinator“ which is a posh name for the Account Managers' Administrator. Now known as the Customer Success Managers (CSM). I support the team in all their administrative duties - emails, quotations, proposals, diary booking, data, calls and so much more. As a sales team we work closely together to support our existing customers to ensure they are thriving (and in return, so are we!).
I get a lot of job satisfaction from seeing a quote through from start to finish - eaves dropping on the CSM calls and hearing them sell the dream, preparing the quote for them, sending and receiving it back signed (celebrating!) and then arranging the installation with the various fabulous teams in Software. It makes me proud to know we've made a positive impact on a business.
I've learnt a lot but it's hard to articulate. I knew nothing about Software before joining OGL so everything I now know is thanks to our wonderful team. I'm still learning today, there's always something to know or an acronym to figure out.
My lovely hard-working team, they are like family now, through the good and the bad we're in it together.
“You get out, what you put in“ basically if you make the effort and work hard, it will be rewarded!
I enjoy spending lots of time with my husband and our little cockapoo Lola - walks, mainly to the pub to enjoy a cob and a pint, but also in good weather to explore somewhere new. More recently my husband traded in the VW Camper for a touring Caravan so we've become partial to a long weekend away - little Lola monopolises our life now (and we wouldn't want it any other way. I think!).
An actress! I never quite knew but I always enjoyed being the centre of attention - surprising I know!
14 years as School Business Manager / Office Manager at the largest Primary School in Worcestershire, with a brief dabble in the NHS between then and OGL.
I think I saw a post online and was miserable commuting from Bewdley to Worcester and back each day - driving past the OGL building, with little to no knowledge of what was in store I went for it!
I am officially the “Software Customer Co-ordinator“ which is a posh name for the Account Managers' Administrator. Now known as the Customer Success Managers (CSM). I support the team in all their administrative duties - emails, quotations, proposals, diary booking, data, calls and so much more. As a sales team we work closely together to support our existing customers to ensure they are thriving (and in return, so are we!).
I get a lot of job satisfaction from seeing a quote through from start to finish - eaves dropping on the CSM calls and hearing them sell the dream, preparing the quote for them, sending and receiving it back signed (celebrating!) and then arranging the installation with the various fabulous teams in Software. It makes me proud to know we've made a positive impact on a business.
I've learnt a lot but it's hard to articulate. I knew nothing about Software before joining OGL so everything I now know is thanks to our wonderful team. I'm still learning today, there's always something to know or an acronym to figure out.
My lovely hard-working team, they are like family now, through the good and the bad we're in it together.
“You get out, what you put in“ basically if you make the effort and work hard, it will be rewarded!
I enjoy spending lots of time with my husband and our little cockapoo Lola - walks, mainly to the pub to enjoy a cob and a pint, but also in good weather to explore somewhere new. More recently my husband traded in the VW Camper for a touring Caravan so we've become partial to a long weekend away - little Lola monopolises our life now (and we wouldn't want it any other way. I think!).
An actress! I never quite knew but I always enjoyed being the centre of attention - surprising I know!
We provide UK businesses with the software to help you succeed
UK-based HQ & support
Established in 1976
1,000's of UK users
A focus on helping you grow
Full implementation & ongoing support
