"We have found our experience with OGL, from initial training through to installation and then ongoing support, to be excellent. The company, like its software, is truly user friendly."
U Group, BirminghamDarlington Read more Case Studies
Share & record email customer correspondence
- Directly assign CRM events/tasks from email correspondence
- Share user access to email correspondence
- Provide better customer service through rapid response to email
- Increase the accuracy of managing email
A smart email integration tool for better customer communication
Our mail integration tool captures all incoming and outgoing emails and links them to the recipient’s CRM record in prof.ITplus. It means staff are all constantly in the loop and able to see all customer e-communication.
You’ll never have to rely on an individual diligently checking and replying to customer emails they receive into their inbox. If a customer email is unanswered, another member of the team can spot it and reply.
Anyone that is in the CRM screen can see what email communication there has been with a customer without having to access someone else’s mailbox, which would breach IT security guidelines. Mail Integration is all about enabling visibility of your customers and ensuring they feel important. Customers can get frustrated if they have to repeat themselves, this eliminates that problem.
Breakdowns in communication: a thing of the past!
We all know that what constitutes good customer service is very often wrapped up with providing good customer communication. Mail Integration enables good communication but is a relatively simple idea – copies of all emails to and from a customer are stored alongside the customer’s record in the CRM.
All emails are also backed up to the prof.ITplus server giving you added peace of mind.
Effectively manage existing customers and prospects Impress your customers with personal service Contact details, enquiries, transactions and notes all in one place Incoming and outgoing emails auto-linked to CRM record Run targeted / segmented marketing campaigns through the CRM Manage prospecting and telesales activity effectively Sch...Find out more >
Total visibility of activity in sales pipeline React to enquiries quickly and efficiently Calculate enquiry to sales ratio Store supporting information sent with an enquiry Record enquiry source for marketing analysis Enquiry & Quote Management: Put a stop to missed sales opportunities Responding quickly and efficiently to your customer...Find out more >
At OGL, we understand that making any change to the way your business is run is a significant decision and one that companies are, quite rightly, very diligent about making. We have helped hundreds of UK companies to overcome their reservations and are delighted to watch those companies go from strength to strength with the help of our business software, prof.ITplus. ...Find out more >