prof.ITplus Support & Training

We’re here when you need us  

Our in-house Support Team, Delivery Consultants, Developers and Software Trainers are available to you long after your transition to OGL. Whether you need support to fix an issue, training for a new staff member, refresher training sessions or advice on getting the most from the software, we’re at the end of the phone.  

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    Bespoke training tailored to your business
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    A personal Account Manager
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    Dedicated Software Support Team
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    Support for your hardware & IT infrastructure
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    Expert software & industry advice

Software Training

Our expert Software Trainers will provide you with your initial software training to ensure you and your team feel familiar and confident in using the core modules. This will ensure you’re ready to hit the ground running with the software at Go Live, making sure you can immediately reap the benefits of the system.

Ongoing training is always available to you. Whether at our training facilities at our Head Office or at your own premises, our prof.ITplus experts deliver insightful and comprehensive training, so you can become software experts too! Whether you need training for new team members, refresher sessions, advanced courses or you have bespoke training requirements, you can have access to our Training Team as and when you need them.

Plus, you’ll have access to our Customer Centre which includes advice, guides, how-to's and top tips on how to get the most out of the software.

Software Support

We understand that things don’t always go smoothly and people make errors - that’s why you’re never more than a phone call or email away from our Support Team.

Delivering timely, friendly support, our in-house Software Support Team can help you with any query – no matter how small or complex. We have experts in each module of the software, too, so there’ll always be someone who can answer your query or solve your problem, enabling you to continue to use the software to do what it does best.

Remote Server Monitoring

A proactive solution to avoid unnecessary downtime, our Remote Server monitoring service identifies issues, such as hard drive failures, that our dedicated team of engineers can quickly respond to, often before your staff realise there is a problem.

Server downtime can lead to loss of orders and disgruntled customers and employees, leaving you to feel the effects for weeks after the incident. You can save both time and money by trusting us to proactively manage your server.

Analysis of incidents picked up for existing customers showed that 25% of prof.ITplus Remote Monitoring alerts were deemed critical. Avoid costly downtime with our Remote Monitoring Service.

“We couldn’t wish to be supported by a more talented or able team. OGL support staff are knowledgeable, quick and friendly." 

System Hygiene

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A complete ERP solution for wholesalers and distributors

Discover the power of prof.ITplus. A complete ERP solution that connects all areas of your business to improve efficiencies, increase productivity and drive your business forward.