Help your field staff deliver enhanced customer experience whilst out on the road
Posted on: 27 July 2017
By: Connie Edwards , Marketing Executive
Staying ahead of your customers’ product requirements can be difficult. A sudden influx of orders can impact your estimated stock projections, leaving your remote workers misinformed, or worse still, result in them overselling a product you simply can’t deliver! Overselling may not sound like the worst-case scenario of stock miscalculation, but it can significantly affect your customer relationships and potentially damage your hard-earned reputation. Maintaining a balance between adequate stock levels to meet customers’ demands whilst keeping the costs of holding that stock to a minimum is an ongoing challenge for many stockists, distributors and wholesalers across the UK. That challenge becomes ever-more complex when you have stock held at multiple sites, whether in your own warehouses or at your customers’ own sites.
The key to running an efficient stock business is being able to calculate just the right amount of stock required at any point in time to meet the likely needs of your customers. You also need a system that is reliable and cost effective, both in terms of time taken to manage the process but also one that ensures you can deliver the best possible service to your customers at all times.
It is the responsibility of your sales team to best serve your customer base; to do this, they need the most current, up-to-date information available at their fingertips. Providing value added service can become difficult when working remotely, as occasionally staff members feel ‘out of the loop’. With technology advancing at its current rate, you would not be alone if you have ever found yourself reciting the common phrase; ‘surely there is an app for that?’
ROAD is a new a mobile app developed to work alongside prof.ITplus, to help your employees better serve your customers and your business. ROAD enables your field-based staff to not only check stock levels whilst out at your customer’s site but actually place replenishment orders there and then via their smart phone or tablet which is then sent directly back to prof.ITplus (OGL’s market leading ERP software). This not only speeds up what can be a tiresome, lengthy process, leaving your field staff more time to visit more of your customers, but more importantly, delivers a fast, efficient service to your customers. This shift in productivity will then have a knock-on effect in different areas of your business, saving you time and money.
Find out how ROAD and prof.ITplus software could impact your business by calling 01299 873 873 to speak to one of our prof.ITplus consultants.