Sam Griffiths profile

Sam Griffiths

Customer Co-ordinator
Person icon
Team:
Customer Success Team
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Joined:
2011
Location Icon
Office:
Stourport-on-Severn, United Kingdom
job role icon
Team:
Customer Success Team
calendar icon
Joined:
2011
Stourport-on-Severn, United Kingdom
job role icon
Team:
Customer Success Team
calendar icon
Joined:
2011
Stourport-on-Severn, United Kingdom

Sam is OGL's queen of contracts, ensuring seamless agreements that protect and propel OGL and our customers forward.

Connect on LinkedIn

Sam Griffiths

Customer Co-ordinator
Person icon
Team:
Customer Success Team
Calendar Icon
Joined:
2011
Location Icon
Office:
Stourport-on-Severn, United Kingdom
job role icon
Team:
Customer Success Team
calendar icon
Joined:
2011
Stourport-on-Severn, United Kingdom
job role icon
Team:
Customer Success Team
calendar icon
Joined:
2011
Stourport-on-Severn, United Kingdom

Sam is OGL's queen of contracts, ensuring seamless agreements that protect and propel OGL and our customers forward.

Connect on LinkedIn

My Story

What did you do before joining OGL?

Worked as a legal secretary in the family / care department at a local Worcestershire firm for about 15 years. This included a lot of audio typing, preparing court bundles for counsel and also attending Worcester County Court as a para-legal.

Tell us a bit about your role

I work in the Software Account Management department and I am responsible for our software contract base. It is my responsibility to prepare, maintain and issue contracts for both new and existing software customers.  My role involves detailed reporting and analysis of call books, especially when it comes to contract renewals and amendments.  I interact with our accounts and account management teams for updates on a daily basis, and from this I am able to efficiently report to our senior management team.

What might people not know about your role?

I take responsibility for collating, maintaining and reporting on the financial figures for OGL Software.

What are you most proud of in your job?

Being valued as a point of contact by my colleagues.  I have been with OGL for over 10 years and have built up a wealth of experience dealing with every day issues to the more complex challenges faced in various roles. I am able to proactively support people in finding the right solution for the task at hand and responding appropriately.

What do you like most about working at OGL?

The people. Everyone is friendly and always willing to help. OGL remains a family run company and you can still feel that even at the size to which we have grown, everyone supports each other personally and professionally, nothing is too much trouble.

What's the best career advice you have been given?

"It's not what you achieve it's what you overcome".

What do you get up to at the weekend?

With family and friends enjoying a glass of wine!

What did you want to be when you were growing up?

My dad had his own family business and myself and my sister always wanted to help in the office, this gave me the passion to pursue a career as a secretary.

My Skills

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Communication
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Customer satisfaction
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Contracts
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Teamwork
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Account management
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Attention to detail
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Reporting & analysis
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Communication
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Customer satisfaction
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Contracts
star icon
Teamwork
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
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Quickfire Favourites

On my Bucket List:
To go to New York on a shopping trip & to do a parachute jump
Favourite Food
Spaghetti Marinara
Favourite Music
80's compilation album
Favourite Film
Breakfast at Tiffany's
On my Bucket List:
To go to New York on a shopping trip & to do a parachute jump
Favourite Food
Spaghetti Marinara
Favourite  
Music
80's compilation album
Favourite Film
Breakfast at Tiffany's
What did you do before joining OGL?

Worked as a legal secretary in the family / care department at a local Worcestershire firm for about 15 years. This included a lot of audio typing, preparing court bundles for counsel and also attending Worcester County Court as a para-legal.

Tell us a bit about your role

I work in the Software Account Management department and I am responsible for our software contract base. It is my responsibility to prepare, maintain and issue contracts for both new and existing software customers.  My role involves detailed reporting and analysis of call books, especially when it comes to contract renewals and amendments.  I interact with our accounts and account management teams for updates on a daily basis, and from this I am able to efficiently report to our senior management team.

What might people not know about your role?

I take responsibility for collating, maintaining and reporting on the financial figures for OGL Software.

What are you most proud of in your job?

Being valued as a point of contact by my colleagues.  I have been with OGL for over 10 years and have built up a wealth of experience dealing with every day issues to the more complex challenges faced in various roles. I am able to proactively support people in finding the right solution for the task at hand and responding appropriately.

What do you like most about working at OGL?

The people. Everyone is friendly and always willing to help. OGL remains a family run company and you can still feel that even at the size to which we have grown, everyone supports each other personally and professionally, nothing is too much trouble.

What's the best career advice you have been given?

"It's not what you achieve it's what you overcome".

What do you get up to at the weekend?

With family and friends enjoying a glass of wine!

What did you want to be when you were growing up?

My dad had his own family business and myself and my sister always wanted to help in the office, this gave me the passion to pursue a career as a secretary.

star icon
Communication
star icon
Communication
star icon
Customer satisfaction
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
star icon
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
star icon
star icon
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
star icon
star icon
star icon
star icon
Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
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Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
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Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
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Communication
star icon
Customer satisfaction
star icon
Contracts
star icon
Teamwork
star icon
Account management
star icon
Attention to detail
star icon
Reporting & analysis
star icon
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On my Bucket List:
To go to New York on a shopping trip & to do a parachute jump
Favourite Food
Spaghetti Marinara
Favourite Music
80's compilation album
Favourite Film
Breakfast at Tiffany's
On my Bucket List:
To go to New York on a shopping trip & to do a parachute jump
Favourite Food
Spaghetti Marinara
Favourite Music
80's compilation album
Favourite Film
Breakfast at Tiffany's

About OGL Software

We provide UK businesses with the software to help you succeed

  • UK-based HQ & support

  • Established in 1976

  • A focus on helping you grow

  • Trusted by 1,000's of UK users

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