Microsoft is currently experiencing a widespread outage affecting Outlook and other Microsoft 365 services.
If your Profit4 or prof.ITplus system sends email through Microsoft 365, you may see delays or failures when sending documents such as invoices and order confirmations.
Profit4 and prof.ITplus itself is running normally and the problem sits with Microsoft's service rather than our software. We are still working out how emails that fail to send during the outage will be handled, and we will confirm this in our next update. Until then, please check that any time-sensitive emails have reached their recipients before assuming they were delivered.
Microsoft has described its recovery progress as marginal so far, so service may return gradually and unevenly. We are following their updates and will email you again once email sending is back to normal.
If you have time-critical documents, you can save them as a PDF from the software and send them by another route in the meantime.
OGL uses Microsoft services for our own email and communications, so this outage may also affect us operationally. Our response times to support requests and project queries may be longer than usual until Microsoft services are fully restored. We appreciate your patience and will respond as quickly as we can.
If you have any questions, please contact support on 01299 873873
Thank you