About County Industrial Supplies

County Industrial Supplies is the sole suppliers of engineering consumables and industrial workwear to some of the largest companies in South Wales. Established in 1981, County Industrial Supplies Limited are the first-choice industrial supplier throughout South Wales.

OGL was chosen over:

EDP - Quantum
Merlin
Cloud eCommerce

Key reasons for choosing prof.ITplus:

Integrated CRM
Tailored pre-sale process
eCommerce & Online Shopping Channel Integration
Automated purchase orders for improved stock control
Ongoing development of the software

Partnered with OGL since: 2018

Company Location: Cwmbran, Wales

Company Website: www.countyindustrial.co.uk

Why County Industrial Supplies chose OGL 

County Industrial Supplies is the sole supplier of engineering consumables and industrial workwear to some of the largest companies in South Wales. In order to continue to grow their business, County Industrial Supplies were looking for a business software solution that can support them in the future. They needed a solution that could increase efficiency and help them maintain a high level of customer service for their clients.

The company began their search for a new software with a number of challenges they needed to solve that their current EDP system couldn't. One of their key drivers was to find a system that is up-to-date, industry relevant with modern features and functionality. The Director explained that, “the ongoing costs were high, and we couldn’t see a real ROI as Charisma was not being developed at all.”

"Even as customers, we had not heard anything from EDP for 2 years and we were very impressed with the level of service from OGL.”

The primary challenge that prof.ITplus will help to solve is the need to connect their eBay account and eCommerce website to their business software to gain control over stock management, purchase orders, sales reports and order processing. eCommerce and marketplace channel integration increase accuracy and business efficiency and gives County Industrial Supplies commercial opportunities that their competitors lack. Connecting all areas of the order process manually hinders the scalability of their business and this is what County Industrial Supplies wanted to avoid.

To maintain their level of customer service, the director of County Industrial Supplies explained that, “integrating our eBay account and our eCommerce website is key to growing the business.” An integrated system means that parameters can be set so purchase orders are automatically created when fast selling items are running out of stock. The Director continues: “Running out of stock has a negative impact on our customer service, especially for items listed on eBay, as running out of stock on these items has a negative impact on eBay seller ratings.”

County Industrial Supplies chose OGL because they felt that, “OGL understood the business right from the off and maintained contact. Even as a customer of EDP, we hadn’t heard anything from [them] for 2 years. The pre-sales process from OGL was very thorough and tailored to our requirements. [We] were impressed with the level of service and post-sale implementation plan provided by OGL as it indicated an understanding of our business and commercial ambitions.”

“OGL’s pre-sale process was very thorough and comprehensive. The process was tailored to each member of staff and involving everyone was key to the purchasing decision as it gave confidence of the commitment at an early stage. Even as customers, we had not heard anything from EDP for 2 years and we were very impressed with the level of service from OGL.”

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