Office Manager
Miller Medical Supplies
Miller Medical Supplies (MMS) was founded in 2001 and now employs 10 full time staff at their base of operations in Newport, South Wales.
MMS has established an excellent reputation with their offline catalogue sales and is now expanding into online sales to service customers in a wide range of sectors including NHS Trusts, GPs, dentists, schools, colleges, universities as well as numerous blue chip companies and some private consumers.
MMS stock 5,000 medical products and handle an average of 700 customer orders per week.
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"OGL Software has been excellent in three fields of our business. First off, the Warehouse Management Module has enabled us to introduce barcode scanning to the business. Picking and packing errors have been reduced significantly because the room for human error is so much less.
"Now the warehouse is barcode-orientated it means our employees are able to work with greater speed, efficiency and accuracy. What more could you ask of a system!"
"Previously it was a laborious task to track overdue invoices but clearly one that had to be done each month. Some months it could take one member of staff a full day to sort through.
"OGL Software has automated this task so a few clicks of a button and a report is produced which lists exactly which customers are overdue and how long by. We can set the system to automatically contact these customers with a reminder by email or letter and we can also automatically put accounts on stop if any become too far overdue."
"I've been really impressed with the traceability of follow-up events in the quotes and order processing screens. If an enquiry is made but doesn't convert to sale, the system will alert us to give them a ring and see if there is any way we can assist the customer and encourage them to place the order with us. Visibility like this is invaluable for maximising sales.
"I would certainly recommend OGL Software to companies who are similar to ours and are looking to go from manual working to computerised / automated processes. Setting up the system and transferring our company data over was hard work but was certainly worth it. We are now reaping the rewards of making the move across from QuickBooks which we had very much outgrown."
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"We now carry thousands of product lines but have complete control over their location, usage and cost."
