"Running out of stock has a negative impact on our customer service, especially for items listed on eBay"

In order to continue to grow their business, County Industrial Supplies were looking for a business software solution that can support them in the future. They needed a solution that could increase efficiency and help them maintain a high level of customer service for their clients.

The company began their search for new software with a number of challenges it needed to solve that its current EDP system couldn't.

One of their key drivers was to find a system that is up-to-date, industry-relevant with modern features and functionality. The Director explained that with their current software “the ongoing costs were high, and we couldn’t see a real ROI as Charisma was not being developed at all. Even as customers, we had not heard anything from EDP for 2 years and we were very impressed with the level of service from OGL.”

The primary challenge that prof.ITplus will help to solve is the need to connect their eBay account and eCommerce website to their business software.

This will help County Industrial Supplies to gain control over stock management, purchase orders, sales reports and order processing.

eCommerce and marketplace channel integration will increase accuracy and business efficiency and gives County Industrial Supplies commercial opportunities that their competitors lack. Connecting all areas of the order process manually hinders the scalability of their business and this is what County Industrial Supplies wanted to avoid.

To maintain their level of customer service, the director of County Industrial Supplies explained that, “integrating our eBay account and our eCommerce website is key to growing the business.”

An integrated system means that parameters can be set so purchase orders are automatically created when fast-selling items are running out of stock.

The Director continues: “Running out of stock has a negative impact on our customer service, especially for items listed on eBay, as running out of stock on these items has a negative impact on eBay seller ratings.”

County Industrial Supplies chose OGL because they felt that, “OGL understood the business right from the off and maintained contact. Even as a customer of EDP, we hadn’t heard anything from [them] for 2 years. The pre-sales process from OGL was very thorough and tailored to our requirements. [We] were impressed with the level of service and post-sale implementation plan provided by OGL as it indicated an understanding of our business and commercial ambitions.”