2nd Line Software Support Consultant
My favourite five
Song: Penny Lane – The Beatles
Food: Has to be a rib eye steak (medium rare)
Childhood memory: Early family holidays to Australia
Animal: I do keep fish
Holiday destination: Greece
Can you tell us about your job role?
My job as a Programming Support Consultant is extremely varied. I split my time between supporting prof.ITplus customers on the software helpdesk, which involves helping customers with queries that they may have and providing them with the help and advice that they need. I then spend the rest of my time supporting and delivering the prof.ITplus Warehouse Management System. This involves meeting customers on-site, assessing their warehousing needs and processes.
What is your average day like?
I don’t live too far from OGL, so I don’t spend more than 20 minutes travelling into work in the morning, which means I don’t have to get up too early. My day at work involves speaking to customers throughout the day, dealing with customer queries and giving them advice. If I am visiting a customer’s site, my day could look very different to this. I enjoy the variety of not having an ‘average day’ as one day could be completely different to the next.
What is your career background?
I have always been interested in IT and after school I went on to study for a degree in Information Systems at Staffordshire University, this gave me a grounding in the subject. OGL was my first job after I gained my degree and I started-out logging support calls on the software helpdesk. That was 5 years ago and since then I have progressed though first and second line user support, through to programming support where I am now.
What is the most common question you get asked about prof.ITplus and how do you respond?
I spend most of my time discussing warehouse processes and how WMS can be used to improve efficiencies. The questions change from customer to customer, as no two businesses are the same, however similar they may look on the surface. I am often surprised by this.
What do you enjoy most about your job?
I really enjoy interacting with the customers. I spend most of my time speaking to customers on the phone or in person, some of which I have got to know very well. I also enjoy learning new things, which I do every single day. I also work with a great bunch of people, which really helps.
How do you like to spend your time away from the office?
I spend most of my free time tinkering with cars; I like to have a project on the go to keep me busy. I also like to travel, I’m most at home lying on a sandy beach somewhere which gives me a chance to recharge my batteries for when I return to work.