Navneet Vats

Web Support Analyst

My favourite five

Song: Where is the love by Black Eyed Peas

Food: Anything Indian and spicy

Childhood memory: Visiting my grandparents’ house during vacations and getting spoilt by them. My brothers and I would pick and eat fresh fruit from their sprawling orchards and play for hours. I miss those days!

Animal: Dogs

Holiday destination: The spectacular North of India (Himalayan stretch)

Can you tell us about your job role?

My job role entails developing new ecommerce websites for our customers. Guiding and assisting customers through all the various different stages of web development. 

Depending on what type of web solution the customer has purchased, I develop a series of wireframes (a screen blueprint) of the site and confirm placement of all features, banners, adverts, etc. After the customer has confirmed that they are happy with the wireframes, we colour and brand their site as per their requirements and seek approval.

I then move on to the development of the website. In the development I go through all the requirements that have been requested by the customer and develop their site based on their approved designs and approved functionalities. Lots of back-end coding goes on at this point. Once this is ready, the site goes for internal testing a couple of times. When we are happy with the site, we hand it over to the customer for their testing and at this point customers can see the site and test it to see if they are happy. Once the customer is happy with the site, they go live with their new site.

Assisting our customers and answering their queries at each and every step of the way in order to deliver a website they love is a very important part of this journey.

What is your average day like?

Every day at OGL is different and interesting. The first thing which I do is check my calendar to organise myself in order to get the most out of each and every project. In between projects, I do have customers calling in with enquiries which I am always happy to answer. During my lunch hour, I like to watch DIY videos and listen to music. Like everyone, I have good days and days where everything seems to be going wrong, but I always enjoy trying to find solutions to issues which will benefit my customers.

What is your career background?

I am a graduate in Computer Applications. Originally I’m from India and started working with Dell Computers in India as my first job.

What do you enjoy most about your job?

There are no two days ever the same at OGL and this is what keeps me motivated and looking forward to coming in to work the next day because I know that I will find something new, challenging and mind-bending that will give me an opportunity to think outside the box.

I also enjoy learning new things and the fact that I can be creative and use my initiative in certain projects. Additionally, our workplace environment is great; the team is close knit. My fellow colleagues are experienced and extremely helpful. Everyone is in a constant state of growth.

How do you like to spend your time away from the office?

Other than spending quality time with my family and friends, I like to cook, travel and do DIY. I have recently developed an interest in gardening and enjoy doing that with my favourite music playing.

Read more interviews

We are currently recruiting for 1st Line Software Support Advisor, Data Administrator , Project Manager Find out more >