James Leyshon Celebrates 5 Years at OGL

A huge congratulations to James Leyshon who is the latest member of staff to join the Long Service Club having recently celebrated his 5th anniversary at OGL. James was presented with an Amazon eVoucher from Emma Porter on behalf of all the Directors.

James looks back on the last 5 years:

“I began my career at OGL as a 1st Line Engineer.  I came in with very little in terms of IT experience, but luckily I was recommended by my old friend, Phil Aston, who was working on the TMA helpdesk team at the time.  I remember thinking how impressive the facilities at the Stourport office were; the corporate image wasn’t something I was used to. 

“Under the old helpdesk structure, 1st Line Support was its own team.  We were always fiercely competitive over our stats and worked well together.  I remember training/being trained by a lot of the other long-serving engineers.  It was a busy time, but we always had a laugh.

“After a move of offices, I was fortunate to be offered a promotion to 2nd Line Desktop Support on what used to be known as the TST Team, after 5 months or so of being with the company.  After 6 months of working on TST I was offered a move to Field Support under Lee Jones.  I was grateful for the opportunity to get out of the office, as meeting customers and building relationships with them whilst out on site is still my favourite aspect of the job.  The company car certainly didn’t hurt either!  During my 2 ½ years in this role, I learned a lot, and progressed more towards server and network-related support calls.  All the way through I got the best possible support from my managers and senior engineers back in the office.  You know who you are, thanks guys! Whilst I loved the work out in the field, the sheer amount of driving was getting to be a bit much for me.  I was fortunate enough to be offered the Technical Lead role on the Business 1 team, which is where I am today.  I thoroughly enjoy being able to look at the bigger picture and give the engineers the same support that was offered to me as I progressed, helping them to improve and progress also.

“I think my biggest achievement is my progression.  I’ve always got my next career step in mind, and will push to obtain it.  It’s gone fairly well so far! My favourite aspects of the job would have to include the friendly and supportive management and a sense of belonging that I’ve never had in my other jobs pre-OGL."

Lee Jones, James’ manager, congratulates him on his 5 years at OGL:

“James started OGL as a 1st Line Engineer and was promoted to 2nd Line within the first 5 months, before progressing into the Field Services department 18 months later. James was promoted to Technical Lead for the Business 1 Team on the Service Desk and has been doing an excellent job.

“During the lockdown period, James’ passion for helping others has shone through, regularly working from the office and training most of the new engineers that have started on the Service Desk. This has ensured the engineers have had the best possible start to their careers at OGL and I am sure they are all as grateful as I am for the support he has given.

“James’ commitment to the engineers and to OGL has been exceptional and he is a great asset to the team and to the company.”