Matthew Moore Celebrates 25 Years at OGL

A huge congratulations to Matthew Moore who is the latest member of staff to join the Long Service Club having recently celebrated his 25th anniversary at OGL. Matthew was presented with an engraved glass trophy and UK weekend break for two from Neil Morris on behalf of all the Directors.

Matthew looks back on the last 25 years:

“25 years… gone in a flash!  It is true – time flies when you are having fun!

“I remember taking my A-level exams at Haybridge High School, then immediately starting work in the workshop as an apprentice during a very hot summer in 1996.  My first responsibility was to make the tea for all the workshop staff at 8am, 10am, 12 noon, 2pm and 4pm, every day, on time.  This prepared me well for the life of work – following instructions, punctuality and discipline.

“My training in the workshop took 18 months (with day release to college one day per week to gain my City & Guilds qualification).  After this, I joined the Servicing team for two months and visited the grubbiest factories and offices in the country to clean their computers and printers.  This team was eventually disbanded; it earned well for the company while active! I then went into Field Support and have worked my way up and down, in and around the ranks in Technical, completing almost all of the roles available.

“When I started at OGL, there was no service desk, and all calls were completed by a site visit.  I was tasked with one other engineer to trial a basic service desk where we vetted every call over the phone, before allowing it to go to the field.  This was difficult work as there was no such thing as remote support and many of the problems were mechanical issues on typewriters and word processors.  However, that was the birth of our service desk! That said, my time at OGL so far has not been marked so much by the jobs I have done, but by the people I have been so privileged to work with.  Each person brings their own unique contribution to the team, and many have helped to shape me through my career.  Everyone has made the job such a joy for me to do each day and it is a testament to Paul Byrne‘s example that the Board of Directors care so much about those who work at OGL. I absolutely love my job, and look forward to my next 25 years of fun at OGL!”

Chris Graham, Matthew’s manager, congratulates him on his 25 years at OGL:

“Firstly, I would like to congratulate Matthew on 25 years of service: a massive achievement. Matthew is one of the most hard working and dedicated people you will meet and a valued member of the team who is always happy and willing to help.  Matthew’s contribution helps OGL satisfy our customers’ needs: always highly professional and thorough, going the extra mile. No matter how complex an issue, you can hand it over to Matthew, secure in the knowledge that he will get to the bottom of it, keeping the customer fully informed and happy.

“Matthew leads the way in customer service and excellence. Engineers both within and outside his team look to him for advice, guidance and support; if something’s broken, Matthew will know how to fix it!

“Not only is Matthew a huge contributor to his own team, his name is always on the top of any list when help is needed elsewhere in the business, whether it be in Planned Services, Training or even the Workshop. He completes all tasks with exceptional skill, exceeding expectations and continuously striving to further improve job knowledge.

“I have often heard it said: ‘Matthew is like a stick of rock and if you cut him in half, it would say OGL’ – yet another example of his dedication to the OGL family, even nominating himself to attend a site down on Christmas Eve.”

Rachel Seagrove, Matthew’s former manager, also commented:

“Having worked with Matthew for the past 9 years, I can only echo what Chris has said about him being a hardworking and dedicated individual. We have often said he is the hero of Technical and many times he has put-on his OGL cape and saved the day.

“Some of the most memorable interviews have been conducted with Matthew, from tears (of nerves and boredom) to life support scenarios – we’ve been through it all together.

“Matthew, you set out to make OGL proud and you achieve that every day, you should be very proud of that.”