About International Fasteners
International Fasteners began in 1966 in a small building in Bedworth, supplying mainly the North American Truck Market in Canada. Now, they export fasteners globally to some of the world’s largest household names.
Did you know: International Fasteners worked with Jaguar to design a new process that was approved by Jaguar and is now used worldwide by many automotive companies.
Partnered with OGL since: 2002
Company Location: Southam
Company Website: www.internationalfasteners.co.uk
OGL Software helps International Fasteners deliver quality customer service
International Fasteners have partnered with OGL for over 18 years and in that time, they have expanded and moved premise and reached targets of sending out over 100 million fasteners to their customers per year. With OGL Software at the core of their business they’ve been able to successfully process thousands of orders to their growing customer base and still deliver quality customer service. “We chose OGL Software because it suited our business needs as wholesalers. I have not come across another system like this that is so flexible to any request we have from our customers.
“We’re very reliant on the system which is why we’ve invested a lot in ensuring we have the best technology and precautions in place, like off-site back up, so we can be more in control if the system ever did go down.”
“We know we're just touching the surface with the system; it offers so much more to enable us to grow the business where necessary.”
Delivering on their promise, of supplying quality products in the quickest time, is a top priority for International Fasteners, which is why they’ve invested in the technology they need to continually drive them forward. OGL Software supports their core internal processes to allow them to take orders, manage customers, and streamline their order processing so they can be confident that the service they provide is first-class to match their products.
“OGL Software has the tools that allow us to offer our customers flexibility. We can offer immediate responses, copies of paperwork and when a customer asks for something relating to their delivery, we can give them all the information immediately from the OGL system. Traceability is paramount to our business and that works very well in the OGL Software.
“I believe the OGL system has helped us grow and mature to the company we are today...”
It’s important for an ERP system to deliver on improving efficiencies and boosting profits but it’s key that a system can support a business’s future plans. OGL Software will continue to support International Fasteners into the future so they can meet their goals of “growing our customer base and achieving our VDA 6.2.”
“I have not come across another system like this, it’s so adaptable to any request we need for our customers.”
We offer our customers more than just the software solution but a partnership to ensure they’re using the system to its best to maximise success. “We have worked with OGL for 18 years and have a good understanding and good relationship.
“I believe the OGL system has helped us grow and mature to the company we are today, from its small beginning in a shed in Bedworth to a brand-new 37,500 sq ft, purpose-built factory in Southam.
“We have great customers and great opportunities but without the right system, we’d be left behind our competitors.”
“I believe OGL Software has helped us grow and mature to the company we are today, from its small beginning in a shed in Bedworth to a brand-new 37,500 sq ft, purpose-built factory in Southam.”